Account Manager

Job not on LinkedIn

🔥 4 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Dragonfly Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Secondary market on 2021-12

Healthcare • SaaS • Pharmaceuticals

<Dragonfly Health> is a care-at-home data, technology, and service platform that integrates durable medical equipment (DME) and pharmacy solutions. Formed from StateServ and Delta Care Rx, Dragonfly Health operates a 50-state provider network focused on hospice and post-acute care, using advanced technology and business intelligence to orchestrate orders, deliveries, and improve operational efficiency and patient satisfaction.

📋 Description

• Build trusted relationships with hospice customers and become a strategic partner in their long-term success • Deliver an exceptional customer experience by understanding client needs and aligning Dragonfly Health solutions to support quality care and operational excellence • Partner with Clinical Managers to promote appropriate medication utilization, patient care outcomes, and cost management initiatives • Lead recurring business reviews by preparing meeting agendas, facilitating customer discussions, documenting action items, and ensuring follow-through • Coordinate with Billing, Operations, Customer Service, Implementation, and other internal teams to resolve issues and deliver seamless service • Support new customer onboarding, implementations, integrations, and post-go-live education • Maintain accurate customer records, activities, and account plans within Salesforce • Monitor account performance, utilization trends, and customer health to proactively identify opportunities, risks, and recommendations • Collaborate with Sales to support customer growth, acquisitions, expanded services, and strategic initiatives • Participate in customer education, conferences, and marketing events while serving as a trusted resource for clients and internal partners

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Pharmacy, or a related field (or equivalent experience) • 3+ years of experience in healthcare account management, client services, hospice operations, pharmacy services, clinical support, or a related healthcare environment required • Experience supporting hospice, home health, long-term care, post-acute care, or pharmacy customers preferred • Strong relationship-building and communication skills with the ability to influence stakeholders at multiple organizational levels • Experience leading customer meetings, presentations, and business reviews • Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment • Strong analytical and problem-solving skills with the ability to interpret utilization, operational, and financial trends • Experience collaborating across clinical, operational, billing, implementation, customer service, and sales teams • Proficiency with Salesforce or other CRM platforms and Microsoft Office • Clinical licensure (RN, LPN, RPh, or PharmD) or healthcare-related certifications are a plus • Ability to work independently from a home or corporate office to achieve objectives

🏖️ Benefits

• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) • Growth Opportunity and Career Advancement • Agile and Adaptable team culture • Innovative and revolutionary technology solutions • Continuous learning and skill development • Opportunities for career advancement