Account Manager

🔥 0 minutes ago

🐎 Kentucky – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

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Logo of DuBois Chemicals, Inc.

DuBois Chemicals, Inc.

1001 - 5000 employees

Founded 1920

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

Food & Beverage • Logistics • Manufacturing

DuBois Chemicals, Inc. is a leading specialty chemical supplier offering a comprehensive range of products and services for various industries. The company provides custom solutions in manufacturing, food and beverage processing, paper and pulp, water treatment, auto care, and fleet washing. With over 100 years of experience, DuBois combines advanced chemistry, equipment solutions, and technical services to enhance product quality and reduce costs for its clients. Their industry-focused solutions include metalworking fluids, industrial cleaners, lubricants, and rust preventives, among many others. DuBois is committed to safety, innovation, and sustainability, offering products and services designed to optimize performance and efficiency for businesses worldwide.

📋 Description

• Manage customer accounts and ensure company programs are effectively implemented and properly operating • Build and maintain strong, long-term customer relationships as point of contact and advisor • Maintain and grow existing accounts by understanding customer needs, resolving issues, and identifying additional sales opportunities • Develop strong knowledge of company products and services to address customer needs • Communicate with customers verbally and in writing, providing regular updates and reports • Collaborate with sales, marketing, and customer service departments • Develop relationships at client sites to secure existing business and expand company reach • Identify continuous improvement projects and cross-sell opportunities within accounts • Assist with sales activities, including proposals and presentations • Successfully complete DuBois field training programs • Use the company analytics platform to prepare and present service reports • Comply with DuBois safety procedures and complete required training • Travel to customer sites for routine service visits and perform business reviews • Perform essential functions with or without reasonable accommodations

🎯 Requirements

• Must live in Louisville, KY or Lexington, KY • 3+ years in preferably Industrial Chemical sales, account management, customer service or related field • Excellent customer service skills to build and maintain positive customer relationships • Ability to manage multiple accounts and prioritize tasks, requiring strong organizational and time management skills • Ability to solve customers’ technical challenges and assist with improvement processes utilizing product knowledge • Document and communicate service findings for every customer service visit • Excellent oral, written, and presentation skills • Proficient in performing technical/mechanical on-site testing • Ability to learn and assist with DuBois e-Tools, System Surveys and Cost Calculators • Critical thinking and problem-solving skills with attention to detail • Proficient in Microsoft Office, Customer Relationship Management (CRM), and analytical tools • Ability to work independently with minimal supervision • Ability to travel up to 50%, including overnight travel • Bachelor’s degree in chemistry, engineering, metallurgy, or applied science fields preferred

🏖️ Benefits

• Equal employment opportunities without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation

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