Team Lead, Revenue Services

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

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Duke Energy Corporation

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10,000+ employees

Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. The company’s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky.

📋 Description

• Provides daily operational leadership and direction to Revenue Services teams • Ensures the timely and accurate billing and collection of company revenues • Performs advanced activities to respond to and resolve billing, collections, and payment issues • Achieves high levels of customer satisfaction by providing quality customer service while minimizing costs • Maintains knowledge of billing, accounts receivable management, and payment processes • Provides training and answers complex questions from teammates and customers • Monitors and audits team compliance with regulations and internal controls • Coordinates with key internal stakeholders and provides leadership to the team • Analyzes account data for accuracy in billing and collections

🎯 Requirements

• Associates degree in Paralegal Studies, Technology, or Business Administration • Five (5) years minimum related work experience OR High School/GED degree AND 7 years minimum related work experience • Proficient in Microsoft Office Products (Outlook, Excel, Word, PowerPoint) • Working knowledge of utility commission rules and regulations • Conflict management skills to resolve or mediate customer issues • Demonstrated ability to work safely and knowledgeable of the company’s safety requirements and regulations • Proficient in SAP • Proficient in FACTA and Energy Protection • Thorough understanding of dunning timeline • Ability to analyze and compare data to ensure accuracy • Strong problem-solving skills • Written and oral communication skills • Ability to research/investigate information needed • Flexibility to accept and adjust to short timelines and operate with minimal supervision • Ability to apply customer account and systems knowledge to complex situations.

🏖️ Benefits

• friendly work environment • opportunities for growth and development • recognition for your work • competitive pay and benefits