Client Success Director – West

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Dun & Bradstreet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1841

💼 Consulting

📣 Marketing

💸 Finance

Consulting • Marketing • Finance

Dun & Bradstreet is a global provider of business decisioning data and analytics. They offer comprehensive information on businesses, providing insights and intelligence to facilitate commercial credit decisions, B2B marketing, and supply chain management. Their services are designed to help companies make informed decisions by offering a vast database of commercial data from around the world. Dun & Bradstreet is widely recognized for its Data Universal Numbering System (DUNS number), which is used to identify businesses globally.

📋 Description

• Own the full lifecycle of client success for the most strategic and complex Global and Enterprise Clients • Act as a trusted advisor to senior and executive customer stakeholders • Lead customer maturity and transformation discussions • Guide strategic T-Minus Retention Planning with Sales • Translate customer health, maturity, risk and growth insight into senior-level actions • Guide strategic Client Success playbook execution • Create and maintain strategic value plans linking D&B solutions to customer goals, measurable outcomes, ROI and adoption priorities • Lead external service reviews with senior customer stakeholders • Identify client risks and build risk mitigation or get well plans • Develop specialist industry knowledge and advise on industry dynamics, peer best practices and effective use of D&B solutions • Help clients understand AI-enabled business value, adoption opportunities and automation use cases • Share Voice of the Client insights, risks, product feedback and strategic customer themes internally • Coordinate Sales, Product, Data, Technology, Delivery, Customer Service, Finance, Marketing, Legal and Customer Success stakeholders • Collaborate with technical specialists when technical implementation, integrations, workflow configuration, solution architecture or AI assessments are required • Partner with Sales on renewal readiness, customer intelligence and account planning • Maintain accurate information in CRM systems and internal tools for account planning, customer health, value plans and reporting

🎯 Requirements

• Minimum of ten years of experience working with large global enterprise clients in customer success, enterprise client success, strategic account management, value realisation, retention strategy or comparable senior post-sales customer-facing roles • Solid customer success or account servicing experience with complex enterprise solutions, preferably involving data, analytics, technology or highly integrated business solutions • Proven track record in delivering retention results through successful Client Success engagements, renewal readiness, value planning and risk mitigation • Strong ability to build and maintain trusted relationships with Global and Enterprise Clients, including CIOs, CTOs, CDOs, CFOs and other senior customer stakeholders • Excellent listening, communication, presentation, stakeholder influence and interpersonal skills at all business levels • Client-centric approach with good commercial instincts, while maintaining clear ownership boundaries with Sales • Strong service management, Strategic Account Planning, value planning, ROI, external service review, customer maturity and T-Minus Retention Planning capability • Ability to identify risks to customer outcomes and create clear risk mitigation plans/get well plans • Specialist industry knowledge relevant to the assigned Client base • Understanding of AI-enabled business solutions, adoption, automation opportunities and customer maturity discussions from a business-value perspective • Ability to work independently in a complex matrix environment • Where applicable, fluency in English and languages relevant to the working market • Ability and willingness to travel up to 25% as required

🏖️ Benefits

• Generous paid time off in your first year, increasing with tenure • Up to 16 weeks 100% paid parental leave after one year of employment • Paid sick time to care for yourself or family members • Education assistance and extensive training resources • Do Good Program: Paid volunteer days & donation matching • Competitive 401k with company matching • Health & wellness benefits, including discounted Wellhub membership rates • Medical, dental & vision insurance for you, spouse/partner & dependents

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