Associate Manager, Business Analyst

🕒 2 days ago

🌵 Arizona, California, +26 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $62k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duncan Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1936

🏛️ Government

☁️ SaaS

💸 Finance

💰 Private equity on 2018-10

Government • SaaS • Finance

Duncan Solutions is a provider of software and services for local governments and public sector agencies, specializing in property tax administration, utility and tax billing, revenue collection, and citizen-facing payment solutions. The company offers on-premise and cloud/SaaS products that help municipalities, counties, and other government entities manage tax assessment, billing, collections, licensing, and reporting workflows.

📋 Description

• Serve as a primary point of contact for assigned clients • Partner with client leadership and internal stakeholders to resolve operational and customer issues • Coordinate and manage client escalations, exception handling, and special account cases • Prepare and deliver operational and performance reports, including KPIs, financial statistics, and project status updates • Monitor performance trends and contract deliverables for compliance with client agreements and service expectations • Document recurring issues, identify root causes, and recommend process or system enhancements • Support and maintain document imaging, case management, payment processing, and correspondence platforms • Troubleshoot hardware and software issues with Information Technology and operational teams • Lead user acceptance testing and validation for system upgrades, enhancements, and client modifications • Configure systems and workflows for client contractual requirements and business needs • Develop and implement payment processing solutions and support file layout changes, data integrations, and reporting requirements • Coordinate new client onboarding, including business rules, system configuration, process mapping, and implementation support • Build and maintain documentation for business processes, reporting methodologies, and system workflows • Collaborate with Finance, Operations, Collections, and Technology teams • Support business continuity planning, business resumption, and impact analyses • Analyze operational inefficiencies, system error trends, and workflow gaps to recommend improvements • Address user access and security requests • Represent the organization professionally and ethically with clients, consultants, and internal partners • Support special projects and strategic initiatives as assigned

🎯 Requirements

• Experience in business operations analysis, payment processing, lockbox operations, or client support environments • Experience managing customer or client escalations and presenting findings to leadership • Experience supporting or configuring document imaging, case management, or payment processing systems • Knowledge of system integrations and process workflow design • Experience with reporting tools and ability to analyze performance metrics • Ability to create queries and analyze data results preferred • Strong understanding of business process documentation and requirements gathering • Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint • Experience with Databricks, API, Confluence, JIRA • Strong analytical, problem-solving, and critical thinking skills • Excellent written and verbal communication skills • Ability to manage multiple priorities and projects simultaneously • Strong collaboration skills with the ability to work across technical and operational teams • Ability to work independently with minimal supervision • Professional judgment and discretion when handling sensitive client or operational information • Ability to take operational requirements and translate into technical terms • Detailed oriented and naturally inquisitive • High School Diploma or GED from an accredited institution required • 3-5 years of experience in business operations and system expertise along with client-facing operational analysis, system support, and process optimization • 3-5 years of experience in transportation, financial services, parking, tolling, or permitting preferred • Candidates must reside in one of the listed eligible states or D.C. • Candidates must be legally authorized to work in the United States without current or future sponsorship requirements

🏖️ Benefits

• Performance-based incentives • Medical, Dental, & Vision Insurance • Healthcare & Dependent Flexible Spending Accounts (FSA) • Health Savings Account (HSA) with Employer Contribution • Company Paid Life and AD&D Insurance • Company Paid Short- & Long-Term Disability • Employee Assistance Program (EAP) • 401(k) with Employer Match (Traditional/Roth/Safe Harbor) • Paid Time Off • 10 Company Holidays • PTO Accrual • Sick Time Accrual • Parental Leave • Jury Duty • Military Leave • Bereavement • Life and AD&D Insurance for Employees/Spouse/Child(ren) • Critical Illness Insurance • Accident Insurance • Dependent Care Flexible Spending Account (DCFSA) • Remote work environment • Upward mobility • Some travel is required