Client Performance Coach

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $96.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Dynatron Software, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Dynatron Software, Inc. is a company that combines advanced analytics software with expert coaching to help automotive service departments maximize their revenue opportunities. Their product suite includes various solutions like PriceSmart for optimizing labor and part pricing, FileSmart for enhancing warranty labor rates and parts markup, SellSmart for increasing service sales to existing customers, and MarketSmart for boosting service department traffic through strategic marketing campaigns. With a focus on increasing profitability, Dynatron collaborates closely with dealerships to identify and capitalize on hidden revenue streams using their proprietary analytics and extensive repair order database.

📋 Description

• Manage a portfolio of dealership clients as the primary strategic partner • Build trusted relationships with General Managers, Fixed Operations Directors, Service Managers, and other stakeholders • Understand client business objectives, operational challenges, and success measures • Establish engagement cadences and maintain account success plans • Navigate challenging conversations and escalations • Guide clients through adoption of Dynatron's platform, workflows, and performance methodology • Monitor product utilization and engagement to identify adoption gaps, risks, and opportunities • Provide training, coaching, and consultation • Translate software capabilities into practical business value • Analyze dashboards, utilization metrics, historical performance, and dealership data • Translate complex data into actionable recommendations • Demonstrate business impact and ROI through performance conversations and executive presentations • Coach clients on pricing and performance strategies, including ELR, Hours/RO, parts matrixing, Variable Labor Pricing strategies, and Warranty Filings • Assess account health and identify churn risks • Support renewal strategy and identify expansion opportunities with Sales • Maintain visibility into account status, risks, opportunities, and next steps • Collaborate with Sales, Product, Support, Implementation, and Client Success teams • Communicate client feedback, product needs, and emerging trends internally • Coordinate resolution of complex client issues and customer transitions • Maintain accurate account records, meeting notes, health indicators, action plans, and follow-up activities in SugarCRM • Prepare for client meetings using product, performance, and historical account data • Manage a calendar-driven customer portfolio • Participate in training, coaching calibration, and professional development

🎯 Requirements

• 3-5+ years of experience in B2B Client/Customer Success, SaaS account management, or a comparable customer-facing role within the automotive technology ecosystem • Experience managing ongoing customer relationships beyond implementation or initial product sale • Experience driving software adoption, customer engagement, retention, and measurable value within a recurring-revenue business • Experience partnering with automotive dealerships and credibility with dealership leaders and operators • Understanding of dealership operations and ability to connect software capabilities to dealership business outcomes • Strong understanding of the SaaS customer lifecycle, including onboarding, adoption, value realization, retention, renewal, and expansion • Ability to identify customer risk and take proactive action • Experience using business outcomes and ROI to reinforce customer value • Ability to recognize expansion opportunities using a consultative, client-first approach • Ability to navigate software dashboards, analyze utilization and performance metrics, and translate data into actionable recommendations • 2+ years of hands-on experience using SugarCRM, Salesforce, or another enterprise CRM • High proficiency with Google Workspace or Microsoft 365 • Comfortable using Zoom or similar virtual collaboration platforms • Strong virtual presentation, facilitation, and relationship-management skills • Ability to communicate with platform users, General Managers, and senior dealership leadership • Confidence presenting performance results and ROI to executive stakeholders • Ability to simplify complex information • Comfortable navigating difficult customer conversations professionally • Highly organized with strong follow-through and attention to detail • Proactive, coachable, adaptable, and comfortable operating against defined processes and measurable expectations • Ability to work independently while partnering effectively across teams

🏖️ Benefits

• Performance incentives based on client outcomes, adoption, retention, and performance • Comprehensive health, dental, and vision insurance • Equity participation through Dynatron's Equity Incentive Plan • Employer-paid disability and life insurance • 401(k) with competitive company match • Flexible vacation policy • 11 paid company holidays • Home office setup support • Remote-first working environment • Ongoing professional development

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