NOC Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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DYOPATH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

🔒 Cybersecurity

Consulting • Cybersecurity • Cloud

DYOPATH is a company dedicated to providing comprehensive IT solutions aimed at enhancing organizational performance and security. They offer a wide range of services including advanced security services, managed security, cloud services, IT outsourcing, and managed services. DYOPATH is focused on helping clients navigate the challenges of cyber threats, complex IT environments, and talent shortages. Their services are designed to be secure, always available, and aimed at improving communication, efficiency, and productivity within organizations. DYOPATH places a high priority on customer satisfaction and efficiency improvements, making them a trusted partner in IT success for large and small organizations alike.

📋 Description

• Lead and develop a team of network and systems professionals • Coordinate responses during major incidents and service disruptions • Improve operational processes and service delivery standards • Ensure clients receive world-class support and communication • Coach, mentor, and support NOC engineers • Conduct regular one-on-one meetings and performance discussions • Assist in onboarding and developing technical talent • Oversee day-to-day NOC operations • Ensure service level agreements (SLAs) are met • Manage workload distribution and team coverage • Monitor performance metrics and identify opportunities for improvement • Act as a primary escalation point for complex issues • Coordinate technical resources during major incidents • Provide clear communication to clients and leadership • Lead post-incident reviews and continuous improvement efforts • Enhance runbooks, processes, and documentation • Identify opportunities for automation and efficiency • Partner with leadership to strengthen operational maturity • Help shape the future direction of the NOC

🎯 Requirements

• 5+ years of NOC, infrastructure operations, or related IT experience • Experience serving in a lead, supervisory, or management capacity • Experience managing incidents and escalations • Strong understanding of networking, systems, and service operations • Ability to communicate effectively with technical and non-technical audiences • Experience in an MSP or multi-client environment preferred • ITIL knowledge or certification preferred • Industry certifications such as CCNA / CCNP, Network+, ITIL Foundation, Azure Network Engineer, or AWS Networking Certifications preferred

🏖️ Benefits

• Opportunities to grow your leadership career • Exposure to diverse technologies and client environments • A collaborative team that supports learning and development • High visibility with technical and business leadership • The opportunity to make a measurable impact every day