Business Systems Analyst IV – Customer Engagement, AI

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $119k - $180k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Business Analyst

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Dyson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1991

🔧 Hardware

🏭 Manufacturing

🛒 Retail

Hardware • Manufacturing • Retail

Dyson is a unique technology enterprise known for its innovation and engineering superiority. Originating from a small workshop in rural England, Dyson has grown into a global powerhouse with offices worldwide, from Auckland to Zurich, Shanghai to Chicago. The company's core revolves around engineering but extends to pioneering in diverse technology sectors, including energy storage, robotics, and machine learning. Dyson's products are renowned for quality and innovation, with a strong focus on design and development, which reflects across their vibrant global offices.

📋 Description

• Partner with stakeholders to uncover and prioritize business needs, define requirements, and translate ideas into scalable solutions • Evaluate impacts, identify risks, support solution design, oversee and perform testing, and guide successful implementations • Help shape AI adoption by balancing innovation, governance, user experience, and business value • Navigate multiple moderate-to-complex initiatives while maintaining attention to detail and execution excellence • Foster collaboration across business and technology teams to deliver solutions and advance strategic objectives • Apply critical thinking and judgment to ensure practical, sustainable, business-aligned solutions • Partner with business teams, application teams, vendors, and others to deliver technology solutions from concept through implementation • Maintain product and business expertise in assigned areas • Gather and analyze information from multiple sources and provide recommendations to address business objectives and resolve issues • Represent the voice of the customer throughout the product lifecycle • Lead requirements gathering and documentation with business partners • Work with technical staff and vendors to account for integrations, extensions, and other technical components • Perform design and configuration efforts for enterprise applications • Lead preparation and execution of testing efforts • Support deployment and migration efforts • Perform ongoing system administration and support for assigned enterprise systems • Represent the business as an expert source in communications with IT, training, reporting, leadership, and vendors • Use influence and expertise to promote cohesive, focused collaboration and drive the product forward

🎯 Requirements

• Ability to evaluate prompts and response quality • Ability to identify hallucinations and unsupported answers • Ability to assess conversational effectiveness • Understanding of AI risks and ethical considerations • Knowledge of AI guardrails, privacy, compliance, and auditability requirements • Ability to design deterministic and non-deterministic test scenarios • Ability to define pass/fail criteria for AI responses • Ability to measure response quality and consistency • Understanding of how Agentforce agents interact with Salesforce data, workflows, and human handoffs • Understanding of action execution versus information retrieval • Bachelor's degree in Information Technology, Artificial Intelligence, Data Analytics, Business, Information Systems, or a related discipline; equivalent experience may be considered • 8+ years of Business Systems Analysis, Product Analysis, or related technology delivery experience • 3+ years supporting enterprise business applications such as Salesforce, Service Cloud, CRM, ERP, or workflow automation platforms • 2+ years of direct experience supporting AI, automation, intelligent agents, voice/text chatbot, or related technologies • Experience with multi-national organizations and systems preferred • Working knowledge of System Development Life Cycle methodologies, including agile, iterative, and waterfall • Strong analytical and problem-solving skills • Strong organizational and time management skills • Exceptional verbal and written communication skills • Ability to establish and maintain strong relationships • Familiarity with project management processes and concepts • Thorough knowledge of Microsoft Word, Excel, Smartsheet, and related productivity tools

🏖️ Benefits

• Discretionary annual bonus • Group health insurance benefits (medical, vision, dental) • FSA and HSA healthcare accounts • Life and accident insurance • Adoption and fertility assistance • Paid parental leave of up to 6 weeks • Short/long term disability • Paid time off for vacation, personal needs, and sick time • Up to 17 days of Choice Time Off (CTO) per calendar year for new hires • Up to 11 paid holidays per calendar year • 401(k) savings and investment plan or deferred compensation plan (if eligible) • Employer match of 100% on the first 3% of contributions for eligible employees • Reasonable accommodation assistance for applicants with disabilities