Director, Customer Energy Solutions

🔥 45 minutes ago

🇺🇸 United States – Remote

💵 $145k - $193k / year

⏰ Full Time

🔴 Lead

👔 Director

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E Source

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

⚡ Energy

💼 Consulting

🤝 B2B

Energy • Consulting • B2B

E Source is a research, data-science, and consulting firm that helps electric, gas, and water utilities make and implement data-driven decisions. The company combines industry-leading research, benchmarking, consulting services, and applied analytics (including machine learning and AI support) to improve customer experience, optimize grid operations, modernize business and field processes, and design and evaluate energy programs. E Source offers solutions across customer operations, DER strategy and measurement, AMI planning and implementation, vegetation/storm/wildfire/reliability intelligence, interconnection studies, data strategy and governance, and workforce and technology transformation. It serves utilities across North America and emphasizes linking strategy to execution for measurable operational and customer outcomes.

📋 Description

• Lead the largest and most complex research, evaluation, and advisory engagements for major utility clients • Own and develop long-term client relationships and serve as a trusted advisor • Direct project managers and technical staff with strategic, methodological, analytical, and reporting guidance • Ensure engagements meet objectives, scope, schedules, budgets, quality standards, and contract requirements • Set research and evaluation direction using industry best practices and innovative qualitative and quantitative methods • Translate complex research methods and findings into clear, actionable recommendations • Establish and improve quality assurance processes and review high-stakes analyses and deliverables • Lead strategic client communications involving trade-offs, decisions, risks, and next steps • Manage portfolio financial performance, including revenue, profitability, staffing, utilization, forecasting, subcontractor spending, invoicing, and collections • Champion strategic proposals and selected business development opportunities • Support market development and external visibility through conferences, industry participation, partnerships, and thought leadership • Manage, coach, and develop mid-level staff and project leaders • Partner with peers and senior leaders to improve execution, prioritize resources, identify systemic issues, and implement strategy

🎯 Requirements

• Approximately 9+ years of relevant professional experience, or commensurate experience demonstrating readiness for Director-level scope and accountability • An advanced degree in the social sciences, engineering, or a related field, or a bachelor’s degree with commensurate professional experience • Extensive experience applying qualitative and quantitative social science research methods, including research design, instrument development, data collection, analysis, interpretation, and reporting • Demonstrated success leading large or complex consulting engagements, managing project economics and risk, and delivering high-quality work for major clients • Demonstrated experience leading client relationships, developing managers and staff, and contributing to strategic proposals and business development • Extensive experience leading qualitative and quantitative research, evaluation, and advisory work from strategy and design through delivery • Demonstrated record of managing major client engagements, developing long-term client relationships, and serving as a trusted senior advisor • Ability to direct multiple project managers, technical specialists, subcontractors, and cross-functional contributors • Strong business acumen and understanding of client value, project economics, staffing, risk, and business development • Deep knowledge of the utility or energy industry, including best practices, trends, policies, regulatory contexts, or program environments • Strong judgment in research design, data collection, qualitative and quantitative analysis, synthesis, and reporting • Track record of coaching managers and developing staff, teams, and future leaders • Experience leading strategic business development opportunities and growing major client accounts or service offerings • Experience overseeing project portfolios and contributing to budgeting, forecasting, and resource planning • Applicants must be authorized to work for any employer in the US or Canada • Willingness to undergo a detailed background check if offered employment

🏖️ Benefits

• Excellent insurance options, including medical, dental, and vision plans • Company-paid life insurance • Company-paid long- and short-term disability insurance • Medical and dependent-care flexible spending plans • Paid parental leave • Flexible time off (FTO) policy • 401(k) plan with a 3% employer match • Remote work with occasional travel (1–4 times a year)

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