Manager, Retention – National Accounts

🔥 14 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Cross NC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1933

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Blue Cross NC is a health insurance provider that offers a range of health plans and services to individuals and groups. The company focuses on delivering quality healthcare coverage and improving health outcomes for its members through innovative health programs and services. Blue Cross NC is committed to enhancing access to affordable healthcare while supporting the health and wellness of the communities it serves.

📋 Description

• Lead Strategic Client Consultants in retaining profitable business • Develop and grow talent to ensure National Account market segment success • Represent market needs through strategic partnerships with clients, consultants, and producers • Expand BCBSNC’s client footprint through consultative cross-selling • Work with client advisors, consultants, and brokers to meet client expectations • Lead the team in fulfilling client promises • Develop team talent and provide input to internal departments • Support team members’ growth and career goals • Own sales and retention functions for the assigned major-segment national accounts market (1,000+) • Develop segment-specific sales and retention strategies • Serve as an internal resource for market intelligence • Maintain communication with sales retention staff and motivate support of existing products and upselling of new solutions • Accompany sales retention and service staff on calls with prospective and enrolled clients • Represent the company as an ambassador in business and producer communities • Set team goals and monitor progress toward KPIs and sales goals • Advise management and staff on compliance, products and services, operations, contract negotiations, and underwriting guidelines

🎯 Requirements

• Bachelor's degree or advanced degree (where required), or 10+ years of experience in a related field in lieu of degree • 8+ years of experience in a related field • 15%–20% travel required, including NC and out-of-state travel • Attainment of NC Health and Life licensure within 90 days of employment • Financial acumen and ability to analyze, interpret, and apply financial data • Exceptional verbal, written, and presentation communication skills • Proven negotiation and stakeholder management capabilities • Experience building and maintaining productive relationships across internal and external constituencies • Strategic thinking and ability to influence decision-making, facilitate collaboration, and drive business outcomes • Strong relationship management and trusted-advisor capabilities

🏖️ Benefits

• Work-life balance, flexibility, and autonomy • Medical, dental, and vision coverage • Health and wellness programs • Parental leave and support • Adoption and surrogacy assistance • Career development programs • Tuition reimbursement for continued education • 401k match including an annual company contribution • Initial draw/guarantee for eligible new sales hires during onboarding