Senior Project/Program Manager – Agent Engagement Strategy

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $89.2k - $142.7k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Blue Cross NC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1933

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Blue Cross NC is a health insurance provider that offers a range of health plans and services to individuals and groups. The company focuses on delivering quality healthcare coverage and improving health outcomes for its members through innovative health programs and services. Blue Cross NC is committed to enhancing access to affordable healthcare while supporting the health and wellness of the communities it serves.

📋 Description

• Develop and execute strategic engagement, recognition, rewards, and incentive programs for independent agents and agencies • Lead complex, high-impact initiatives from concept through execution • Advise leadership and collaborate with Sales and Distribution teams and vendor partners • Develop multi-year engagement strategies, roadmaps, and recommendations • Own agent recognition, rewards, engagement, training, advisory council, feedback, and recognition event programs • Identify program innovation opportunities and lead transformation efforts • Build partnerships with senior leaders, field sales teams, agency principals, and cross-functional stakeholders • Facilitate executive discussions, presentations, and planning sessions • Assess business needs, market trends, and stakeholder feedback • Establish success metrics, performance indicators, and ROI measurement frameworks • Analyze program performance data and participant insights • Develop executive-level reporting, presentations, and strategy updates • Manage program budgets and investments • Develop business cases and funding proposals • Lead vendor selection, contract management, and vendor relationships • Monitor vendor performance, negotiate deliverables, and drive accountability • Lead cross-functional project teams and manage dependencies and implementation challenges • Establish governance processes, documentation standards, and operating procedures • Ensure compliance with organizational policies and regulatory requirements

🎯 Requirements

• Must reside in North Carolina • Approximately 30% travel within North Carolina • Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, or related field and 5+ years experience • In lieu of degree, 7+ years of progressively responsible experience in program management, sales enablement, agent or broker engagement, marketing, training, customer experience, or related disciplines • Experience planning and executing high-impact events, including event strategy, budgeting, vendor management, logistics, communications, attendee experience, and post-event evaluation • Experience leading complex, cross-functional programs and initiatives • Experience designing, implementing, or enhancing rewards, recognition, incentive, loyalty, engagement, or sales-focused programs • Ability to build relationships and influence stakeholders across internal teams, external partners, vendors, and senior leaders • Strong analytical, organizational, and problem-solving skills • Executive communication, presentation, facilitation, and project management skills • PMP, Agile, Change Management, or related certification is a plus • Proficiency with data visualization and reporting tools • Proficiency with design platforms such as Canva

🏖️ Benefits

• Work-life balance, flexibility, and autonomy • Medical, dental, and vision coverage • Health and wellness programs • Parental leave and support • Adoption and surrogacy assistance • Career development programs • Tuition reimbursement for continued education • 401(k) match including an annual company contribution • Annual Incentive Bonus • Paid Time Off (PTO) • Remote-Flex work arrangement with a few in-office visits each year

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