
5001 - 10000 employees
Founded 1933
🏥 Healthcare
🛡️ Insurance
⚕️ Healthcare Insurance
Healthcare • Insurance • Healthcare Insurance
Blue Cross NC is a health insurance provider that offers a range of health plans and services to individuals and groups. The company focuses on delivering quality healthcare coverage and improving health outcomes for its members through innovative health programs and services. Blue Cross NC is committed to enhancing access to affordable healthcare while supporting the health and wellness of the communities it serves.
🔥 13 hours ago
🏈 Alabama, Arizona, +21 more states – Remote
💵 $81.1k - $129.7k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔬 UX Researcher
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5001 - 10000 employees
Founded 1933
🏥 Healthcare
🛡️ Insurance
⚕️ Healthcare Insurance
Healthcare • Insurance • Healthcare Insurance
Blue Cross NC is a health insurance provider that offers a range of health plans and services to individuals and groups. The company focuses on delivering quality healthcare coverage and improving health outcomes for its members through innovative health programs and services. Blue Cross NC is committed to enhancing access to affordable healthcare while supporting the health and wellness of the communities it serves.
• Gather information about project requirements and establish priorities with UX research, UX design, product management, and business teams • Plan and conduct quantitative and qualitative user research studies • Support product designers in conducting research and following best practices • Analyze research data to provide actionable insights and identify connections across projects • Map user journeys and systems, and create UX personas or archetypes • Present research findings to senior leadership, product teams, UX teams, and stakeholders • Provide research timing and level-of-effort estimates with partners and agile teams • Document and communicate findings in the research repository • Participate in business and UI reviews with multidisciplinary product teams • Coordinate research sessions, participant recruitment, and session scheduling • Prioritize research opportunities using a “just enough research” mindset • Conduct heuristic evaluations of websites and digital services, including competitors • Advocate for inclusive design and accessible digital services
• Bachelor’s Degree or equivalent work experience in Human-Computer Interaction, Anthropology, Human Factors, Psychology, Cognitive Science, Information Sciences, or related field • 3+ years of experience in related field • In lieu of degree, 5+ years of experience in related field • Experience with a wide variety of research methodologies • Proficient with testing tools like UserZoom / UserTesting / Maze experience is a plus • Ability to work in fast-paced agile / SCRUM environment • Ability to analyze findings and data to deliver actionable insights • Experience in researching Enterprise or IT systems a plus • Experience in health insurance, healthcare, insurance or financial services a plus • Experience with design systems and frameworks
• Annual Incentive Bonus • 401(k) with employer match • Paid Time Off (PTO) • Competitive health benefits • Wellness programs • Robust Total Rewards package
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