Senior UX Researcher

🔥 1 hour ago

🏖️ New Jersey, Tennessee – Remote

🏖️ New Jersey – Remote 🎸 Tennessee – Remote

💵 $107.6k - $172k / year

⏰ Full Time

🟠 Senior

🔬 UX Researcher

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Lead user research activities across Public Safety, Civilian, and Vital Core products • Plan and conduct customer interviews, usability studies, field research, journey mapping, and product validation activities • Gather, evaluate, and develop understanding of customer use cases, market segments, competitors, and the regulatory environment • Translate research findings and data into actionable product recommendations, design improvements, and future research strategies • Present research findings and learnings to stakeholders and share insights across the organization • Partner with UX designers so user feedback and testing inform the design process • Create research documentation, analysis outputs, wireframes, workflows, prototypes, and interaction designs when additional design capacity is needed • Work with designers to define product structure and layout, iterate on solutions, and test design work with users • Partner with Product Management, Engineering, Customer Success, Sales, and technology teams to align solutions with customer and business needs • Support customer demonstrations, beta programs, and feedback initiatives • Use qualitative and quantitative data, analytics, customer insight, and other sources to establish project metrics, identify evidence gaps, and guide testing strategy • Apply research methods across remote, in-person, moderated, and unmoderated contexts • Use research and analysis tools including FullStory, Crazy Egg, and Userlytics • Mentor junior researchers and help strengthen research practices and technical skills • Contribute to accessibility reviews, testing, remediation recommendations, and compliance documentation • Support creation and maintenance of VPATs and ACRs

🎯 Requirements

• 6-8 years of relevant user research, UX, product design, or related experience • Demonstrated experience applying multiple UX research techniques and selecting appropriate research approaches for different contexts • Experience conducting customer interviews, usability studies, field research, journey mapping, and product validation • Ability to analyze research findings and data, identify problems, and recommend practical solutions • Experience presenting research insights and recommendations clearly to stakeholders • Ability to collaborate effectively with UX design, product, engineering, customer success, sales, and technology teams • Experience creating research documentation and analysis outputs • Hands-on ability to create wireframes, workflows, prototypes, or interaction designs when design support is needed • Ability to build strong working relationships, communicate clearly, work collaboratively, and manage day-to-day issues independently • Bachelor’s or master’s degree in psychology, UX, human-computer interaction, product design, design, graphic design, or a related discipline is preferred but not required • Experience with digital accessibility standards and practices, including WCAG • Experience preparing or maintaining VPATs and ACRs • Experience with accessibility testing, remediation recommendations, or compliance documentation • Front-end development experience • Must pass the standard company background check and enhanced criminal background check • Must be certified by state and local law enforcement to access criminal justice information and maintain CJIS compliance

🏖️ Benefits

• Comprehensive, multi-carrier medical, dental and vision benefits • 401(k) with match • Employee Share Purchase Plan • Wellness platform with incentives • Headspace app subscription • Employee Assistance and Time-off Programs • Short-and-Long Term Disability insurance • Life and Accidental Death Insurance • Critical Illness insurance • Hospital Indemnity • Bonding and family care leaves • Adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Annual Paid Time Off • Up to two days of paid leave each to participate in Employee Resource Groups • Up to two days of paid leave each to volunteer with your charity of choice • Annual incentive bonus • Country specific benefits