Engineering Manager – Servicing and Collections

Job not on LinkedIn

🕒 April 20

🏄 California – Remote

🏄 California – Remote

💵 $244.3k - $293.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👮‍♀️ Software Engineering Manager

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Earnest

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💳 Fintech

💸 Finance

👥 B2C

Fintech • Finance • B2C

Earnest is a financial technology company specializing in refinancing and consolidating student loans. It offers options to help clients reduce their interest rates and tailor loan payments to fit their budgets, without any credit impact. The company focuses on client satisfaction, providing in-house support and flexible refinancing solutions. Earnest's services include refinancing student loans, Parent PLUS refinancing, and personal loans, with the aim of making higher education more affordable and manageable for students and their families. Known for transparent practices and competitive rates, Earnest has refinanced over $19. 6 billion in student loans.

📋 Description

• Lead a team building the systems that power repayment, payments, and collections--directly impacting borrower experience and business performance. • Own end-to-end delivery of high-impact initiatives, improving repayment rates, reducing delinquency, and driving operational efficiency. • Evolve the servicing platform alongside senior engineers, simplifying architecture and scaling toward modular, reliable, and observable systems. • Partner closely with Product, Risk, Operations, and Compliance to build smarter collections capabilities and high-quality self-service experiences. • Ensure reliability of mission-critical systems, with a focus on uptime, data integrity, and incident readiness. • Leverage AI to accelerate engineering and product velocity, while applying strong judgment in regulated environments. • Mentor engineers and raise the technical bar, staying close to the code and unblocking teams when it matters most.

🎯 Requirements

• 7+ years of software engineering experience, including 3+ years leading teams. • Strong full-stack foundation with the ability to dive into code, debug, and guide architectural decisions. • Experience building or operating high-stakes systems (e.g., payments, servicing, billing) with a focus on reliability and data integrity. • Proven track record of scaling systems and teams in fast-paced, ambiguous environments. • Clear communicator who can align technical and non-technical stakeholders. • Passion for mentoring and developing engineers. • Experience in fintech or other regulated industries (Even Better). • Familiarity with servicing and collections metrics (e.g., delinquency, recovery, cost to collect) (Even Better). • Experience building internal tools or platforms for operations teams (Even Better). • Hands-on experience applying AI to improve workflows or operational efficiency (Even Better).

🏖️ Benefits

• Health, Dental, & Vision benefits plus savings plans • Mac computers + work-from-home stipend to set up your home office • Monthly internet and phone reimbursement • Employee Stock Purchase Plan • Restricted Stock Units (RSUs) • 401(k) plan to help you save for retirement plus a company match • Robust tuition reimbursement program • $1,000 travel perk on each Earnie-versary to anywhere in the world • Competitive days of annual PTO • Competitive parental leave