Customer Solutions Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $86k - $106k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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EarnIn

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

💳 Fintech

☁️ SaaS

💰 $125M Series C on 2018-12

Consulting • Fintech • SaaS

EarnIn is a financial technology company that offers innovative solutions for accessing your earnings faster without the need for high fees or credit checks. The company provides services such as Cash Out, where users can transfer up to $150/day or $750/pay period to a linked bank account, and Early Pay, which allows users to receive their paycheck up to two days early. Balance Shield helps avoid overdraft fees with real-time notifications and optional auto-transfers, while Credit Monitoring offers free access to users' Vantage Score 3. 0 by Experian. Additionally, the Tip Yourself feature encourages savings with each paycheck. EarnIn operates on a model that relies on optional tips instead of mandatory fees, helping users manage their finances with ease and security. Banking services are provided in conjunction with Evolve Bank & Trust, Member FDIC.

📋 Description

• Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll, from kickoff through go-live. • Configure the EarnIn Payroll platform to meet each bureau’s business rules, workflows, and client requirements. • Manage payroll data migration, including extracting, mapping, validating, and importing legacy data. • Deliver training programs and documentation for bureau administrators and end users. • Consult bureaus on payroll configuration best practices, compliance considerations, and system optimization. • Own project plans, timelines, and status communication across internal teams and bureau stakeholders. • Serve as primary contact for assigned implementations, managing scope, risks, and issue resolution. • Partner with Customer Experience and Product teams to resolve configuration gaps or product issues. • Conduct post-go-live support and health checks before transition to Support. • Maintain detailed implementation documentation for every account. • Create and contribute to onboarding processes, documentation, and ongoing customer operations.

🎯 Requirements

• 5+ years of experience in the payroll or HCM industry, including hands-on system implementation, configuration, or consulting. • Proven experience managing full-cycle software implementations, ideally for B2B/SaaS platforms. • Strong understanding of payroll processes, tax compliance, and payroll data structures, including earnings, deductions, and garnishments. • Experience with payroll data migration, data mapping, and validation. • Excellent project management skills, including managing multiple concurrent implementations. • Highly detail-oriented with strong analytical and problem-solving skills. • Excellent written and verbal communication skills; comfortable presenting to and training external stakeholders. • Ability to work cross-functionally with Product, Engineering, and Customer Success teams. • Payroll or HR certification or equivalent professional credential preferred. • Experience with payroll bureau, PEO, or multi-client payroll service business models preferred. • Experience with Millenium, PayEntry, Proliant, iSolved, Asure, Apex, or Execupay preferred.

🏖️ Benefits

• Equity • Benefits • Remote work arrangement