Senior Specialist, Customer Advocacy and Resources Education

🕒 July 27

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $45.8k - $79k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Santander

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1857

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 Post-IPO Equity on 2013-05

Insurance • Consulting • Logistics

Santander is a global retail banking group with a significant presence in Europe and the Americas. The company provides a range of financial services including consumer banking, asset management, private banking, and corporate and investment banking. Santander is committed to responsible banking, promoting diversity, equity, and inclusion, and supporting the green transition. With numerous customers worldwide, the bank focuses on financial inclusion and education as part of its corporate responsibility. Santander is listed on various stock exchanges and is involved in sponsorships like Formula 1, underscoring its brand presence and strategic partnerships.

📋 Description

• Work with auto loan customers experiencing long-term hardships due to life circumstances, illness, bereavement, or other unforeseen circumstances • Communicate empathetically through phone, email, and other virtual channels while obtaining required information • Evaluate customer-provided information to determine the best course of action • Apply knowledge of loan modification and assistance tools and eligibility to provide appropriate solutions • Explain complex concepts such as simple interest, loan modification, payment allocation, and account standing in an understandable manner • Check customer understanding of account information • Thoroughly document conversations and highlight key takeaways • Act as the primary point of contact after customers enroll in a CARE Team-aligned program • Advocate for and support customers while providing education to help them get back on track and achieve financial goals • Follow Santander’s proactive and responsible risk-management approach

🎯 Requirements

• Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education — Preferred • 3+ years of Customer Advocacy or Service — Required • 3+ years of experience in a consultative field or education role — Preferred • Strong interpersonal and communication skills • Ability to analyze conflict and provide recommendations and/or resolutions • Ability to quickly build rapport with customers and identify the root of conflict • Ability to identify unique solutions within customers’ individual circumstances • Excellent customer service and follow-up skills • Strong knowledge of auto loan products and account modification tools and services • Ability to maintain poise under pressure • Excellent verbal and written communication skills • Ability to multitask and work within multiple applications • Ability to adapt as more information is provided • Ability to take accurate notes and navigate computer applications while speaking with customers by phone • Strong problem-solving and critical-thinking skills • Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship

🏖️ Benefits

• Fair and competitive rewards package • Benefits designed to support employees, their families, and well-being, now and into the future • Inclusive and accessible application process • Disability accommodations during the application process