Senior Specialist, Customer Advocacy, Resources Education

🔥 8 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $45.8k - $79k / year

⏰ Full Time

🟠 Senior

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Santander

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1857

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 Post-IPO Equity on 2013-05

Insurance • Consulting • Logistics

Santander is a global retail banking group with a significant presence in Europe and the Americas. The company provides a range of financial services including consumer banking, asset management, private banking, and corporate and investment banking. Santander is committed to responsible banking, promoting diversity, equity, and inclusion, and supporting the green transition. With numerous customers worldwide, the bank focuses on financial inclusion and education as part of its corporate responsibility. Santander is listed on various stock exchanges and is involved in sponsorships like Formula 1, underscoring its brand presence and strategic partnerships.

📋 Description

• Responsible for working with auto loan customers through various communication channels • Take a consultative approach in assisting customers with personalized solutions • Balance active listening, empathy, and customer service to assist those in need • Evaluate information provided by customers to determine the best course of action • Break down complex concepts in a manner that customers can understand • Thoroughly document conversations and highlight key takeaways • Act as primary point of contact for customers once enrolled in CARE Team aligned program

🎯 Requirements

• Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred • 3+ Years Customer Advocacy or Service - Required • 3+ Years Background in a consultative field or education role, such as educators, customer advocates, counselor, social worker, relationship manager, retention specialist, legal assistant, or similar backgrounds - Preferred • Strong interpersonal and communication skills to build trustworthy relationships with poise, tact and diplomacy • Ability to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issues • Ability to quickly build rapport with customers and get to root of conflict • Ability to identify unique solutions that meets the customer’s needs within the confines of their individual circumstances • Excellent customer service skills including an ability to follow-up to ensure closure of issues • Demonstrates strong knowledge of auto loan products and account modification tools and services • Ability to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issues • Ability to maintain poise under pressure • Excellent communication skills, both verbal and written forms • Ability to multitask and work within multiple applications • Ability to change direction as more information is provided • Ability to take accurate notes and navigate computer applications, while speaking to customer over the phone • Strong problem solving and critical thinking skills.

🏖️ Benefits

• Fair and competitive rewards package • Benefits designed to support you, your family, and your well-being