Customer Operations Specialist – Phone

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $37.2k - $73.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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eBay

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

🏪 Marketplace

💰 $1.1G Post-IPO Debt - eBay on 2022-11

eCommerce • Marketplace

eBay is a global online marketplace that connects buyers and sellers through auctions and fixed-price listings. The platform hosts consumer-to-consumer and business-to-consumer transactions across a wide range of categories, including collectibles and live-streamed commerce (eBay Live). eBay runs promotional events and charity auctions, maintains a worldwide office footprint with hybrid work options, and emphasizes community and economic opportunity for its users.

📋 Description

• Ensure customer satisfaction through phone communications • Handle customer complaints with empathy and a pleasant attitude • Route customer inquiries and problems to the appropriate contact or department • Provide timely, empathetic phone support through Genesys • Build feedback loops between customers and internal teams to improve customer experiences • Identify and promptly resolve customer issues • Collaborate with cross-functional teams to deliver exceptional service

🎯 Requirements

• 2+ years of technology customer support experience • Exceptional customer service skills • Experience in the technology or automotive industries • Proficiency with, or ability to quickly learn, computer software and Microsoft Office applications • Effective communication skills with internal and external individuals at any level • Ability to help non-technical customers solve technical issues • Sophisticated problem-solving and analytical skills • Basic knowledge of automobile terminology and purchase and sale documentation preferred • Bachelor’s degree or equivalent a plus • Must work remotely from the continental US • Remote roles are not eligible for U.S. visa sponsorship

🏖️ Benefits

• Target bonus • Restricted stock units (as applicable) • Medical benefits • Financial benefits • Other benefits • 401(k) eligibility • Paid time off (PTO) • Parental leave