Customer Operations Specialist – Phone

🔥 0 minutes ago

🤠 Texas, Utah – Remote

🤠 Texas – Remote ⛷️ Utah – Remote

💵 $37.2k - $73.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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eBay

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🛍️ eCommerce

👥 B2C

🏪 Marketplace

💰 Post-IPO Debt on 2022-11

eCommerce • B2C • Marketplace

eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.

📋 Description

• Ensure customer satisfaction through phone communications • Handle customer complaints empathetically and pleasantly • Answer customer inquiries and problems by routing customers to the appropriate contact or department • Provide timely, empathetic support through Genesys software • Build feedback loops between customers and internal teams to improve customer experiences • Identify and promptly resolve customer issues • Collaborate with cross-functional teams to deliver exceptional service

🎯 Requirements

• 2+ years of technology customer support experience • Exceptional customer service skills • Experience in the technology or automotive industries • Proficiency with, or ability to quickly learn, computer software and Microsoft Office applications • Effective communication skills with internal and external individuals at any level • Ability to help non-technical customers solve technical issues • Sophisticated problem-solving and analytical skills • Basic knowledge of automobile terminology and purchase and sale documentation preferred • Bachelor’s degree or equivalent a plus • Must work remotely from the continental United States • Remote roles are not eligible for U.S. visa sponsorship

🏖️ Benefits

• Target bonus • Restricted stock units (as applicable) • Medical benefits • Financial benefits • 401(k) eligibility • Paid time off (PTO) • Parental leave • Remote work • Various shifts available