National Account Manager, Self-Funded TPA

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 1%

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Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA) is a full service Third Party Administrator (TPA) that specializes in the customization, marketing, and operation of self-funded employee benefit plans. With over 30 years of experience and a team of over 195 employees, CBG provides a wide array of products and services including self-funded medical and dental plans, Flexible Spending Accounts, Health Reimbursement Arrangements, and COBRA management. CBG aims to assist employers in building custom benefit plans while managing costs and ensuring compliance with regulations.

📋 Description

• Serve as the primary day-to-day contact for national account clients and brokers • Acknowledge client and broker emails within one business day and provide clear updates on resolution timelines • Partner with the National Account Executive to maintain strategic client relationships • Provide proactive outreach on operational updates, claims activity, and service trends • Monitor and manage claim escalations, appeals, and high-touch service issues with internal claims teams • Lead root cause analysis and ensure closure of recurring issues with full documentation • Identify trends in claims or service activity and escalate patterns to leadership • Monitor centralized service channels and ensure inquiries are routed and resolved with accountability • Partner cross-functionally with Finance, Claim Operations, Curated Solutions, Reporting, and Stop-Loss • Collaborate with the HPAC team to provide accurate data and insights for plan performance meetings • Review and quality-check service materials, claims documentation, and client deliverables • Ensure compliance with service standards, regulatory requirements, and internal SLAs • Maintain Salesforce records tracking service activity, escalations, and client communications

🎯 Requirements

• 5+ years of experience in account management, client services, or benefits administration • National or large group client experience preferred • Strong knowledge of self-funded health plans, stop-loss processes, and claims resolution • Proven ability to manage high-volume, complex client relationships • Exceptional responsiveness and organizational skills with the ability to manage multiple priorities • Advanced proficiency in Microsoft Office Suite, CRM platforms (Salesforce preferred), and reporting tools • Ability to travel 20–30% for client meetings, open enrollment events, or onsite support • Collaborative and solution-oriented mindset • Ability to thrive in a fast-paced environment • Demonstrated professional presence • Ability to communicate clearly and confidently in internal and client-facing interactions • Must be authorized to work in the United States; employer participates in E-Verify

🏖️ Benefits

• Fantastic medical, dental, and vision insurance • Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible • Company provided Basic Life and AD&D • Company paid Short-Term and Long-Term Disability • Flexible Spending Accounts • 401(k) Retirement Plan with up to a 6% employer-match • 10+ paid holidays • Fully Paid half day Summer Fridays • Generous paid vacation and sick time • Annual Paid Volunteer Day • Annual Tuition Reimbursement • Annual Health and Wellness Reimbursement • Lots of fun company events