Manager, Industry & Product Operations

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $0 - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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ECI Software Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏗️ Construction

📦 Logistics

💰 $21M Series C on 2002-02

Manufacturing • Construction • Logistics

ECI Software Solutions is a provider of industry-specific ERP and business management software that helps manufacturers, distributors, building supply dealers, and office-technology businesses run and scale their operations. The company delivers cloud and AI-enabled SaaS platforms—including ERP, B2B eCommerce, CRM, business intelligence, and content/fulfillment tools—aimed at optimizing inventory, accounting, order management, service workflows, and analytics. ECI emphasizes configurable, vertical-focused solutions (e. g. , Ridder iQ, Horizon, Spruce, e-automate, EvolutionX, Cognytics) and enterprise-grade cloud services for small and mid-sized B2B customers worldwide.

📋 Description

• Own and maintain a product health scorecard for each product line covering pipeline, win rate, ASP, attach and cross-sell, GRR/NRR, and churn • Translate product usage, CRM, billing, and support data into actionable leadership recommendations • Prepare and coordinate the monthly product business review, including scorecard assembly and agenda management • Analyze and escalate product-attributable churn, quantify ARR impact, and provide remediation options • Maintain and influence the cross-sell whitespace and attach strategy by vertical • Monitor the full product lifecycle from onboarding through renewal and flag emerging risks • Build and maintain automated health scorecarding, adoption tracking, and signal detection using agents • Feed product- and vertical-level intelligence to Sales Ops, CS Ops, and Product Management for pipeline, pricing, and deal-structure decisions • Run the day-to-day operations of the Industry & Product Operations function

🎯 Requirements

• 5–8 years in product strategy and operations, business ops, or GTM strategy in multi-product B2B SaaS • Experience in SMB, vertical software, or an acquisition-built portfolio is a strong plus • Fluency in product and revenue analytics, including funnels, cohorts, retention curves, adoption metrics, and ARR math • Ability to translate raw data into clear recommendations without relying on a BI queue • Experience presenting to and collaborating with Product and GTM leaders • Ability to build and contribute to agent-maintained workflows and automate analysis • Self-directed, consistent execution with minimal hand-holding • Ability to raise problems early • MBA, consulting pedigree, and a “Product Ops” title are not required

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