Product Operations Analyst

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🐊 Florida, Kansas, +3 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎸 Tennessee – Remote 🍑 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Elevance Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

Elevance Health is transforming from a traditional health benefits organization into a lifetime trusted health partner, driven by a bold purpose to improve the health of humanity. With nearly 100,000 associates, they serve over 118 million people and utilize an integrated whole health approach supported by industry-leading capabilities and a digital health platform. Their mission includes redefining health, reimagining the health system, and strengthening communities.

📋 Description

• Own systems and tools supporting day-to-day product development and delivery • Measure product adoption and drive end-user awareness of new and existing functionality through Freshpaint, Mixpanel, and Chameleon • Support backlog grooming, release readiness, and delivery tracking with product managers and engineering leads • Document and improve product operations processes, including intake, prioritization, release tracking, user suggestions, and change management • Coordinate cross-functional activities and maintain clear communication between teams • Create and maintain product documentation • Facilitate internal training and rollout coordination for new releases • Manage product tool vendor relationships, including contracts, licensing, renewals, and support escalations • Monitor key systems and integrations using dashboards and feedback loops • Escalate risks or errors and collaborate on alerting and triage workflows for incidents or downtime • Maintain dashboards and reports covering product delivery progress, adoption trends, and operational metrics • Track and share product engagement and issue trends to support prioritization and product decisions • Collaborate with Product, Engineering, Analytics, Learning & Development, Clinical Operations, and Customer Success to optimize processes, tools, and workflows • Support reliable, scalable technology solutions aligned with care team and provider needs

🎯 Requirements

• BA/BS and a minimum of 3 years of related business analysis experience, or any combination of education and experience that provides an equivalent background • 3–6 years of experience in product operations, product/program management, technical writing, or business operations within healthcare or technology • Proficiency with Jira, GitHub, Asana, or Smartsheet • Experience developing dashboards and reports using Metabase, Tableau, or SQL • Strong organizational, analytical, and communication skills • Experience with workflow mapping, process documentation, and end-user training materials • Familiarity with GitBook, Chameleon, or similar knowledge management and in-app education platforms • Experience supporting healthcare technology, preferably in value-based care • Experience working with third-party vendors or integrations • Ability to adapt and thrive in a fast-paced, evolving environment • Candidates must be within a reasonable commuting distance from one of the posting locations unless an accommodation is granted as required by law

🏖️ Benefits

• Employee referral: $250 • Merit increases • Paid holidays • Paid Time Off • Incentive bonus programs • Medical benefits • Dental benefits • Vision benefits • Short-term disability benefits • Long-term disability benefits • 401(k) with match • Stock purchase plan • Life insurance • Wellness programs • Financial education resources • Virtual full-time work with flexibility and autonomy • Required in-person training sessions when indicated

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