Product Operations Manager

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $140k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

👻 Ghost score 20%

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Onebrief

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎖️ Defense

💼 Consulting

🏛️ Government

💰 $21M Venture Round on 2022-10

Defense • Consulting • Government

Onebrief is a platform that enhances and accelerates decision-making, planning, and collaboration, especially within large organizations and governmental bodies. The platform aims to streamline operations and reduce manual processes by offering real-time collaboration, data visualization, specialized workflows, and creative support tooling. Designed by senior planners, Onebrief serves as a hub for users to build plans and products efficiently, with the platform being noted for significantly improving productivity and adaptability. It is used across various networks, including SIPR and JWICS, and is regarded as a transformative tool for organizations such as the National Security Council and the US Army.

📋 Description

• Build customer feedback channels and usage and satisfaction measures, including feature-usage telemetry and NPS/CSAT • Turn customer and product data into roadmap input • Build executive, support, and engineering dashboards with automated self-checks • Own bug intake, triage, severity levels, resolution targets, and review cadence • Drive customer-impacting issues to resolution • Define and ship in-product quality-of-service measures for delays, timeouts, crashes, and failed logins • Plan STIG, POA&M, and security fixes with InfraSec • Define release criteria, sign-off owners, rollback triggers, feature flags, rollback procedures, and release notes • Maintain a shared view of product releases and report weekly in CR OpSync • Coordinate InfraSec involvement for high-side and ATO impacts • Produce enablement materials for Sales and Customer Relations • Run operating rhythms across Linear, Jira, Confluence, GitHub, Slack, and Notion • Define prioritization and communication processes for customer issues and feature work • Measure resolution time, escape rate, regression rate, and MTTR • Facilitate quarterly planning, roadmap alignment, and cross-team dependencies • Run launches, Early Access, and beta programs with Product Marketing and GTM leadership • Communicate Product priorities, rationale, and progress across Onebrief • Design and maintain AI agents and automations for PRD drafting, release-note checks, dashboard checks, and data grooming • Partner with Engineering, Infra, Quality, InfraSec, Customer Relations, and Product Marketing

🎯 Requirements

• Bachelor's degree or equivalent experience • 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS • Active SECRET clearance or higher • Track record of building 0→1 processes and scaling them • Strong data skills, including SQL or similar, dashboards, and product analytics • Hands-on experience with prompts, agents, and automations to improve real workflows • Working knowledge of feature flags, staged rollouts, rollback, and release notes • Experience with bug tracking and triage, severity levels, and resolution targets • Experience with Jira, Confluence, Linear, GitHub, Slack, Notion, or similar tools • Experience running launches, early access or beta programs, and customer feedback loops • Clear written and verbal communication, recorded walkthroughs, and documentation • Willingness to travel domestically or internationally when needed

🏖️ Benefits

• Equity • Remote-first organization with flexible work hours • Unlimited PTO • Health, dental, vision, and life insurance • 401(k) plan with company match • 8 weeks of parental leave at 100% regardless of state • Annual company summit trips • $1,000 per year home office budget

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