Product Support Operations Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clarity

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

💸 Finance

☁️ SaaS

Education • Finance • SaaS

Clarity is a company that provides comprehensive financial aid solutions specifically designed for K-12 schools. Its platform simplifies financial aid processes by offering modern applications that families can complete quickly and efficiently, with features like direct IRS integration and smart automation. Clarity aims to reduce the administrative workload for schools, increase family participation in financial aid programs, and provide real-time insights into key financial metrics. With a focus on supporting Financial Aid Managers, Business Managers, and Enrollment Managers, Clarity offers tailored solutions to enhance productivity and strategic decision-making in financial aid management. The company is committed to constant innovation and is a dedicated partner to schools in achieving success in financial aid processes.

📋 Description

• Monitor incoming support inquiries across channels and ensure timely, accurate responses • Build contract templates and configure parts of schools’ platforms during implementation • Manage and optimize support tools and workflows • Analyze support trends and document recurring issues for internal teams and product improvements • Develop and maintain internal and client-facing knowledge base articles and training materials • Build and run SQL database reports to extract, analyze, and present data • Respond to school support inquiries and escalate relevant issues to appropriate internal teams • Attend regular team and company meetings • Perform other reasonably scoped duties as required or assigned

🎯 Requirements

• Experience in external facing product operations roles with a demonstrated ability to work with customers and internal teams to solve problems • Strong analytical and problem-solving skills, with the ability to identify patterns in support data and recommend improvements • Proficiency in SQL with the ability to build, run, and interpret database reports • Experience with support operations tools such as Intercom, HubSpot, LogRocket, Linear, Notion, Clerk, and Postmark • Growth mindset and eagerness to join a quickly growing team • Ability to embrace uncertainty and design processes • Excellent organizational, time management, and communication skills • Experience using spreadsheets to analyze data and drive decision making

🏖️ Benefits

• Stock options • 100% company-sponsored health, medical and dental insurance • Fully remote work environment • Team-specific and all-company sponsored offsites every year • Opportunities for personal and professional growth

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