Product Operations Manager – Launch Readiness, Tooling

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $136k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BigPanda

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $20M Series E on 2022-08

Artificial Intelligence • Enterprise • SaaS

BigPanda is a company that specializes in AI-powered IT operations and incident management. Their platform helps organizations improve operational efficiency and service reliability by automating incident management workflows and transforming IT data into actionable insights. BigPanda's solutions are designed to reduce alert noise, increase the speed and productivity of IT operations teams, and enhance service availability. Integrating with tools like ServiceNow, BigPanda offers a unified analytics dashboard to support data-driven collaboration and situational awareness. They are trusted by global enterprises to streamline IT operations and incident management, transforming manual processes through automation and advanced AI technologies.

📋 Description

• Run Tier 1 launches end to end from early access through general availability • Own launch plans, cross-functional checkpoints, go/no-go decisions, and launch dates • Keep the full release stream on process, ensuring accurate records and reliable handoffs • Own the launch calendar as the single source of truth and publish readiness status • Program-manage large go-to-market motions, including SKO and Customer Advisory Board preparation • Define and track Product delivery KPIs and present them in relevant forums • Collaborate with stakeholders to identify anomalies and build improvement and recovery plans • Collaborate with Business Operations across the organization on cross-organizational programs and improvement plans • Administer Linear and DevRev, including configuration, user management, data quality, and vendor relationships • Design and ship workflows, automations, AI agents, and integrations connecting R&D, product management, and downstream teams • Measure reductions in manual work and maintain trustworthy product-delivery data • Drive launch readiness, release visibility, operational efficiency, and automation across product delivery

🎯 Requirements

• 4+ years in product operations, technical program management or launch management at a SaaS company • Bachelor's degree or equivalent practical experience • Experience shipping automation that replaced a manual process using Claude or another LLM, no-code tools, webhooks or scripts • Daily use of AI tools and ability to keep pace with their capabilities • Experience administering Linear, Jira or a comparable system of record • Ability to run cross-functional reviews with senior stakeholders and hold them to their agenda and date • Ability to evaluate whether existing processes should continue • Strong collaboration, communication, and influencing skills without authority • Must be a candidate in the United States • Visa sponsorship is not available for this position

🏖️ Benefits

• Competitive equity • Remote-first environment • Unlimited PTO • Twelve (12) paid holidays throughout the year • Comprehensive health benefits • Financial assistance for fertility, adoption, and surrogacy expenses • Up to eighteen (18) weeks of fully paid leave for birthing parents • Up to twelve (12) weeks of fully paid leave for non-birthing parents • Financial planning services • Employee learning & development budget • Values-based recognition (quarterly and annually) • Social community & ERG programs • Dog friendly office • Lunches provided in office • Flexible work environment • Work-from-home stipend to support remote work arrangements • Values-based culture • Competitive cash compensation • Bonus • Career development opportunities

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