Product Operations Lead

🔥 1 minute ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $101.2k - $161.9k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

👻 Ghost score 0%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Partner with Product Operations leadership and Product, Design, and Engineering teams to drive operating model improvements, transformation initiatives, and adoption of new ways of working • Translate strategic priorities into actionable plans and coordinate cross-functional initiatives from planning through execution • Operationalize and continuously improve product practices, tools, processes, and operating rhythms through documentation, feedback, and measurement • Lead change and adoption efforts by developing communications, training, enablement resources, and success measures • Coordinate initiatives across stakeholders, managing timelines, dependencies, risks, decisions, and follow-up actions • Use Lean, Agile, and DevOps principles to identify improvement opportunities and help teams work more effectively • Design and deliver enablement programs, including onboarding, training, workshops, playbooks, templates, office hours, and communities of practice • Develop reporting, dashboards, and decision-ready materials tracking objectives, progress, outcomes, dependencies, risks, and key business metrics • Support continuous discovery, analytics, experimentation, and AI enablement through adoption of approved practices, standards, tools, and governance requirements • Facilitate cross-functional collaboration by leading working sessions, clarifying ownership, documenting decisions, and supporting implementation across product teams

🎯 Requirements

• 8+ years of experience in Product Operations, Program Management, Product Management, Strategy & Operations, Business Operations, or a related discipline • Experience leading complex, cross-functional programs and initiatives while translating strategy into execution through planning, operational improvement, and change adoption • Working knowledge of modern product practices, including discovery, experimentation, product analytics, Agile, and Lean methodologies • Experience with portfolio management, prioritization, dependency management, product management tools, and product operating rhythms • Experience enabling AI-supported workflows and responsible AI adoption • Strong communication, facilitation, executive storytelling, and stakeholder influence skills, including the ability to drive outcomes without formal authority • Analytical mindset with the ability to leverage data and insights to inform decisions, measure outcomes, and drive continuous improvement • Preferred: Experience in Big 4 consulting environment • Preferred: Experience facilitating PI Planning, quarterly planning, portfolio reviews, or other multi-team planning processes • Preferred: Experience developing enablement programs, training, coaching, or communities of practice • Preferred: Experience with product analytics, experimentation, and dashboards • Preferred: Experience operating in a large, matrixed, enterprise environment

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Continuous learning • Support for life both in and outside of work • Incentive compensation or short-term incentive plans may provide additional earnings

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