Product Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Credo AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $12.8M Series A on 2022-05

Consulting • Healthcare • Marketing

Credo AI is a company specializing in AI governance solutions. Their platform helps enterprises adopt, scale, and govern artificial intelligence safely and effectively by aligning people, processes, and technology. Credo AI offers an advisory service, an AI Governance Academy for learning, and a comprehensive governance platform with tools such as an AI registry, risk center, and regulation automation. The company provides solutions tailored for various use cases, including generative AI guardrails and vendor risk assessments. With a focus on responsible AI, Credo AI aims to make AI a trusted competitive advantage for businesses by ensuring compliance with emerging regulations and standards such as Colorado SB21-169, EU AI Act Readiness, and ISO/EIC 42001.

📋 Description

• Own the product metrics operating system across the product organization • Define the metric taxonomy, source-of-truth dashboards, reporting cadence, and accountability model • Partner with product managers to select activation, adoption, retention, quality, and delivery metrics • Run quarterly planning and the 6-week release cadence • Maintain plans, owners, dependencies, and target product metrics • Lead sizing with product teams and communicate engineering capacity and expected product outcomes to leadership • Own the release calendar and run readiness reviews, go/no-go decisions, and post-launch checks • Collect QA, Product, UX, and Engineering sign-offs and hold releases when necessary • Build a ticket intake process and roll tickets into customer themes • Build dashboards for delivery progress, release readiness, service levels, feature adoption, customer feedback themes, and product health • Publish product metrics reviews for leadership, including goals, risks, owners, and follow-up actions • Coordinate release notes with product managers and deliver them to Customer Success and Support • Use AI agents for readiness reports, ticket-theme summaries, metric-anomaly detection, and tool maintenance • Run meetings, update boards, write status reports, build dashboards and automations, and follow up on missing release sign-offs

🎯 Requirements

• 4+ years in product operations, technical program management, or engineering program management at a software company • Experience running agile release cycles for an engineering team of 10 to 40 people • Expert in Jira and Confluence, with comfort using dashboards and light automation • Technical enough to follow architecture discussions and challenge an estimate • Calm under pressure and direct about risk • Experience building processes from scratch at a startup without making them heavy • B2B SaaS experience with enterprise customers and SLAs preferred • Experience with QA and release automation preferred • Background in compliance, security, or GRC software preferred • Experience using AI tools to automate reporting and operations work preferred • Permanent US work authorization required

🏖️ Benefits

• Competitive salary and equity • Health, dental, and vision coverage • Ergonomic benefit for equipment costs • Coworking space and in-person meetup costs covered • Unlimited time off • Up to 12 weeks of paid parental leave • 401(k) plan for employees (US only)

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