Product Operations Specialist

🕒 2 days ago

🇺🇸 United States – Remote

💵 $77k - $101k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚡️ Product Operations

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

FranklinCovey

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

FranklinCovey is a global leader in organizational transformation, specializing in developing exceptional leaders, teams, and cultures that drive business results. They provide a range of services including training courses, executive coaching, and consulting, focusing on personal and interpersonal effectiveness to enhance individuals' skills and overall team performance. With tools such as the All Access Pass and the 7 Habits of Highly Effective People®, FranklinCovey empowers organizations to achieve consistent, breakthrough results in various sectors.

📋 Description

• Support the monthly release cycle end to end, including the calendar, internal and external release notes, publication and partner communications • Uphold the launch readiness standard so support, customer success and field teams are prepared before releases ship • Coordinate course and content launches with the Content team, including readiness checks and help content • Track post-launch follow-through, confirm what shipped, capture outcomes and route follow-ups • Administer localization workflows, including translation platform administration, string approvals, translator onboarding and release timing across languages • Coordinate localized launches and announcements • Maintain the shared cross-team issue board through first review, prioritization, routing, investigation notes, escalation and board-health management • Contribute to customer-facing and internal product documentation; publish help articles ahead of launch and retire stale content • Serve as a first line of contact for support and customer success questions • Participate in recurring partner forums across support, customer success, sales, marketing, consultant and international administrator groups • Manage launch communications and question routing, turning recurring answers into documentation • Facilitate pre-launch enablement through sessions, walkthroughs and reference materials • Keep demonstration and training environments current and reliable • Contribute to product operations planning by proposing initiatives, documenting commitments, maintaining the portfolio and reporting progress • Support portfolio and backlog hygiene across product work-management tools • Establish and track operating metrics, maintain baseline data and summarize realized impact • Identify time-consuming processes, propose improvements and support implementation • Apply AI to routine work such as triage assistance, release-note and help-article drafts and recurring reporting; measure and report savings • Work daily with customer support, customer success, sales, marketing, content and localization teams • Report to the Senior Product Manager

🎯 Requirements

• Bachelor's degree or equivalent practical experience • 2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization • Experience writing customer-facing product documentation such as release notes or knowledge base articles • Ownership of a recurring release or launch process spanning multiple teams, including its communications • Fluency with product and work-management tooling (Asana, Jira, Zendesk, ProductBoard or equivalents) • Hands-on use of AI tools to automate recurring operational work, and judgment about what should not be automated • Localization or translation management (Transifex, Smartling, Phrase or equivalent) • Experience in a SaaS or platform company serving enterprise customers • Coordination-level experience with enterprise integrations such as HRIS, single sign-on or SCORM • Experience standing up a product operations function, or a new operational process, from scratch • Reporting and dashboard tools • Coaching teammates without formal management authority • Clear written and verbal communication with technical and non-technical audiences

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • HSA • Employee stock purchasing program • 401(k) • Paid time off • Holiday pay • Occasional team or on-site planning travel (<10%)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume