Product Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

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Vesta

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💸 Finance

💳 Fintech

☁️ SaaS

💰 $30M Series A on 2022-01

Finance • Fintech • SaaS

Vesta is a company dedicated to revolutionizing mortgage infrastructure with a data-centric and rules-driven approach. Its platform is designed to lower operational costs, enhance loan quality, and speed up the loan closing process by facilitating parallel workflows across multiple users. Vesta offers a modern, future-proof system with a comprehensive API platform and a wide range of partnerships within the mortgage ecosystem. The company's solutions include automated task management, seamless integration with various partners, and a robust architecture that adapts to new innovations, making it a key player in digitizing the mortgage process for lenders.

📋 Description

• Design and run processes connecting product, engineering, and design with implementations, support, and sales • Keep customer-facing teams informed about launches, releases, roadmap updates, and changes • Create launch-readiness processes, release notes, roadmap updates, and enablement materials • Manage early customer access and close the loop on launch outcomes • Design and run intake processes for customer issues, requests, and feedback • Capture, triage, route, and synthesize customer feedback for the appropriate product manager • Ensure people who raise issues receive follow-up on outcomes • Identify patterns across customers and communicate them to the product development team • Build and maintain AI-powered agents and automations for triage, release notes, roadmaps, and feedback synthesis • Create reusable AI workflow patterns for the company • Run major product releases through launch-readiness processes

🎯 Requirements

• Strong process designer with experience designing cross-team processes from scratch and owning them end to end • Hands-on experience building real workflows with LLMs and agents (Claude, ChatGPT, Claude Code, or similar) • Comfortable with prompts, scripts, APIs, integrations, and a terminal • Knowledge of Linear, Notion, Slack, and Zendesk • Clear and concise verbal and written communication • Experience in product operations, program management, or a similar role at a B2B software company • Bonus: experience running launches for enterprise customers involving configuration, training, and rollout • Must reside in the United States while operating at Vesta

🏖️ Benefits

• Robust medical, vision, & dental coverage (~100% of employee premiums covered) • FSA plan offering • 401(K) plan offering • Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!) • Remote-first culture with a physical hub in the Bay area & New York! • Generous Work From Anywhere & Wellness Benefits • Monthly cell & wifi stipend • Monthly Doordash benefits • Open & encouraged flexible time off • Company offsites to get to know the team! • Equity offered

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