Product Operations Specialist

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $82k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

👻 Ghost score 0%

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New Law Business Model (NLBM)

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11 - 50 employees

🏥 Healthcare

📣 Marketing

✈️ Travel

Healthcare • Marketing • Travel

New Law Business Model (NLBM) is a pioneering initiative designed to transform the traditional attorney career structure for lawyers in the U. S. By providing a comprehensive framework of instruction, coaching, and ongoing support, NLBM helps attorneys become Personal Family Lawyers®️, enabling them to serve their communities meaningfully. NLBM's customizable approach empowers entrepreneurial lawyers to design fulfilling practices, focusing on client experience, marketing, operations, and technology, ultimately aiming to help lawyers thrive both personally and professionally.

📋 Description

• Advise product leadership on operational strategy and system feasibility for product design and roadmap decisions • Establish operating standards and workflow frameworks for internal and member-facing tools • Evaluate AI and automation solutions, business-case viability, and implementation strategies • Establish operational architecture, launch specifications, and SOPs for new products and features • Design and govern cross-departmental data flows and platform integrations • Analyze operational friction points and implement systemic changes to improve reliability and scalability • Design business performance metrics and executive reporting frameworks • Connect member feedback and operational data across Product, Sales, Coaching, and Member Care • Advise senior leadership on operational trends and strategic recommendations • Lead high-impact cross-functional initiatives from conception through implementation, launch, and optimization • Determine project priorities, allocate operational resources, and resolve cross-departmental roadblocks • Author operational documentation, design training programs, and manage organizational change • Establish governance policies and architectural standards across HubSpot, Docebo, and connected enterprise systems • Oversee administrative workflows and formulate sustainable operational policies • Build systems and processes supporting Memberships and Advanced Growth Services • Improve member experience, system connectivity, automation, product administration, and scalability

🎯 Requirements

• Experience in Product Operations, Business Systems, Technical Operations, or a comparable operational advisory or systems architecture role • Strong technical skills with CRM platforms, workflow automation, and connected business systems • Demonstrated ability to exercise independent judgment in designing system workflows, establishing integration standards, and resolving complex operational breakdowns • Experience leading cross-functional projects with full ownership over project scope, timelines, and deliverables • Strong systems thinking and analytical skills • Experience using data to drive strategic business improvements • Ability to collaborate with Product Managers, Engineers, and functional leaders to turn business needs into working solutions • Excellent communication, organizational, and problem-solving skills • Experience with HubSpot, Docebo, Asana, Zapier, or Make is advantageous • Background in SaaS, digital education, memberships, or managed services is advantageous • Experience evaluating and executing platform migrations, complex product structures, or third-party integrations is advantageous • Familiarity with APIs, webhooks, or AI-enabled workflows is advantageous • Authorized to work and residing anywhere in the continental United States, except California • Dedicated workspace with reliable high-speed internet • Hardware capable of running modern SaaS and automation workflows, minimum 16GB RAM

🏖️ Benefits

• 100% Remote Work at a Profitable, Growing Company • Recession-Proof Industry, Product, and Audience • Comprehensive Medical, Dental, and Vision Insurance • 401K Retirement Program w/Discretionary Company Match • Flexible Paid Time Off • Opportunities for Career Growth and Leadership Development • Mission-driven company transforming the legal industry • Company-wide and individual performance-based discretionary bonuses • NewLaw provides all required software licenses and security access • Monthly home office/technology allowance for remote workspace and internet expenses • Reasonable accommodations for qualified individuals with disabilities • Dedicated workspace support and remote-work equipment expectations

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