Senior Manager, Customer Journey Programs

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $0 - $188.9k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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• Just posted.
• Jobs at this company usually fill in 33 days.

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ECI Software Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏗️ Construction

📦 Logistics

💰 $21M Series C on 2002-02

Manufacturing • Construction • Logistics

ECI Software Solutions is a provider of industry-specific ERP and business management software that helps manufacturers, distributors, building supply dealers, and office-technology businesses run and scale their operations. The company delivers cloud and AI-enabled SaaS platforms—including ERP, B2B eCommerce, CRM, business intelligence, and content/fulfillment tools—aimed at optimizing inventory, accounting, order management, service workflows, and analytics. ECI emphasizes configurable, vertical-focused solutions (e. g. , Ridder iQ, Horizon, Spruce, e-automate, EvolutionX, Cognytics) and enterprise-grade cloud services for small and mid-sized B2B customers worldwide.

📋 Description

• Design customer lifecycle programs spanning onboarding, adoption, education, health recovery, renewal readiness, expansion, and win-back • Define segmentation, triggers, decision trees, timing, sequencing, escalation paths, and success criteria • Develop messaging, AI prompts, in-product guidance, and customer communications • Partner with Customer Engagement Operations, the Post-Sale GTM Engineer, Product, Marketing, and Customer Success to launch, monitor, and improve lifecycle programs • Measure outcomes, test new approaches, learn from customer behavior, and continuously improve performance

🎯 Requirements

• 4–7 years building lifecycle programs, digital customer success, product growth, lifecycle marketing, or Customer Success Operations in B2B SaaS • Natural ability to think in customer journeys, decision logic, experimentation, and continuous optimization • Strong writing skills with experience creating customer-facing communications that feel authentic and helpful • Comfortable working across CRM, customer success, and automation platforms • Interest in how AI can make customer experiences more relevant, responsive, and scalable

🏖️ Benefits

• Occasional travel

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