Senior Product Operations Manager

🕒 August 7

🇺🇸 United States – Remote

💵 $0 - $180k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

👻 Ghost score 23%

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Lasso CRM

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Lasso CRM is a software solution designed for home builders, real estate developers, new home agencies, and manufactured home dealerships. It simplifies lead management and aims to increase conversions by providing custom-built software tailored for the residential construction industry. Lasso CRM is part of an integrated ecosystem of software solutions that addresses the unique challenges faced by home builders and contractors, facilitating streamlined operations and optimized processes across various aspects of construction management.

📋 Description

• Build the single source of truth for product data across 60+ products • Define standardized, documented product metrics including bookings, engagement, retention, churn, NRR/GRR, adoption, and product-line health • Create and maintain a living data dictionary containing each metric’s formula, source, and owner • Partner with Product Managers and Engineering to establish instrumentation standards • Build and maintain product-health dashboards by product, vertical, and across the portfolio • Run cohort-based retention and churn analysis at account and product level • Analyze win/loss data and provide insights for roadmap decisions • Partner with Finance on product-line P&L, margin, and unit-economics analysis • Synthesize usage, retention, win/loss, and financial signals into decision-ready written analysis • Build and run weekly, monthly, and quarterly planning and review cadences • Track strategic cross-cutting initiatives, including progress, risks, blockers, and dependencies • Establish early-warning mechanisms for slipping initiatives • Own selection, administration, access, and standards for roadmapping, product analytics, and feedback/research tooling • Develop playbooks, onboard PMs, and help vertical leaders operate consistently • Coordinate and mentor contributors on specific projects or programs

🎯 Requirements

• 8+ years of experience in product operations, product/business analytics, strategy and operations, business operations, or management consulting in or adjacent to a B2B software or SaaS product organization • 6+ years of experience with a Master’s degree, or equivalent experience • Strong hands-on data skills: SQL, a BI tool (Looker, Tableau, Power BI, Metabase, or similar), and a product analytics platform (Pendo, Amplitude, Mixpanel, or similar) • Track record of building reporting systems, metric definitions, or operating cadences that an organization adopted and kept using • Wide-ranging, senior individual-contributor experience resolving complex problems across multiple product lines or verticals • Judgment to select methods and evaluation criteria independently • Excellent written communication and ability to distill complexity into concise, decision-ready narrative for senior leaders • Bachelor’s degree or equivalent practical experience • Preferred: experience standing up a Product Operations or analytics function for the first time • Preferred: comfort operating as a senior individual contributor/program owner without direct reports • Preferred: familiarity with ERP, accounting, or finance-domain software and customer workflows • Preferred: experience partnering with Finance on product-line P&L, margin, or unit-economics analysis • Preferred: exposure to AI-native product development and supporting data/reporting

🏖️ Benefits

• Remote work (US) • Opportunity to act as a project or program lead • Mentoring other contributors on specific initiatives • Professional influence across Product Management, Engineering, Finance, Product Marketing, Sales, and Product leadership • Exposure to AI-native product development and data/reporting practices

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