MDA Analyst

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $11.1k - $111.1k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ecosistemas

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Ecosistemas is a global partner for digital transformation, providing comprehensive IT services for over 30 years. With a presence in Latin America and the United States, and a multidisciplinary team of over 600 professionals, Ecosistemas focuses on innovative solutions that enhance their clients’ business, specializing in areas such as cloud computing, data analytics, customer experience, artificial intelligence, staffing, software solutions, IoT, and machine learning.

📋 Description

• Receive requests through ServiceNow, telephone, and Microsoft Teams chat • Log, classify, and categorize incidents and service requests in ServiceNow • Perform initial diagnosis and remotely resolve Level 1 cases • Provide technical and functional support to users in accordance with established procedures • Escalate cases outside the scope of support and document actions taken and reasons for escalation • Update tickets, follow up on escalations, and communicate progress • Contribute to the knowledge base by documenting recurring incidents • Comply with security policies and operational guidelines • Monitor service metrics, including response time, first-call resolution, and user satisfaction

🎯 Requirements

• Experience in a help desk or Level 1 technical support role serving end users • Knowledge of Windows, Microsoft 365, and Microsoft Teams • Knowledge of access and credential management, VPN, and MFA • Experience supporting notebooks, peripherals, printers, and mobile phones • Proficiency with ticketing systems and remote assistance tools • Experience providing support by telephone and chat • Availability to work rotating shifts, including weekend and public holiday on-call coverage • University-level studies • ITIL 4 Foundation certification (a plus) • Experience with ServiceNow (a plus) • Knowledge of mobile device management and Excel (a plus) • Basic English (a plus) • Basic Portuguese (a plus)

🏖️ Benefits

• Excellent benefits • Growth opportunities • Support for professional development • Inclusive and diverse work environment