Product Manager, Client Solutions

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Education Dynamics, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

☁️ SaaS

Education • SaaS

Education Dynamics, Inc. is a technology company that builds software solutions for K–12 schools and districts, focused on reducing administrative burden and ensuring compliance so educators can concentrate on student success. Founded in 2002, EDI has worked with over 150 U. S. schools and in 2017 launched StudentTrac, a customizable SaaS Student Information System (SIS) to help manage classroom and administrative needs. The company is positioned as an education-focused software provider and has been recognized among promising education-technology solution providers.

📋 Description

• Lead discovery workshops and requirements sessions • Support pilots and triage escalations through go-live • Manage several concurrent institutional engagements and technology stacks • Partner with university leaders to uncover needs and understand systems and data • Translate business requirements into clear engineering specifications • Partner with engineering on source-system mapping and ingestion design • Identify gaps between client data expectations and actual data • Develop PRDs, functional specifications, and acceptance criteria for EDDY agents • Make and document decisions that do not change scope, cost, or client commitments • Collaborate with client and engineering teams to deliver AI products for higher education • Stay involved from discovery through go-live • Support distributed teams and external engineering partners

🎯 Requirements

• 5+ years in product management, implementation leadership, or client-facing product delivery • At least 3 years working in or for higher education • Deep experience with at least one higher education system of record, such as a CRM, SIS, or LMS • Working fluency in SQL and data modeling • Ability to read schemas, identify problematic joins, and participate in architecture reviews • Practical understanding of LLM-based and agentic systems, including retrieval, evaluation, and common failure modes • Ability to lead requirements conversations with campus stakeholders and work directly with engineers to turn findings into buildable specifications • Strong written and verbal communication • Track record of producing clear specifications and keeping clients and distributed teams aligned • Sound judgment and creative problem-solving when requirements are incomplete • Preferred: additional experience in enrollment management, student retention, or student success • Preferred: exposure to Databricks, dbt, or a modern lakehouse stack • Ability to travel approximately 20–30% for discovery workshops and pilot kickoffs • Meaningful overlap during Eastern Time business hours • Clear written documentation

🏖️ Benefits

• Tuition reimbursements for expenses incurred through accepted universities • Medical, dental and vision coverage • 401K Plan • Remote work or flexible schedules • Unlimited Paid Time Off (PTO) • Training and growth opportunities • Promotion opportunities