Quality Assurance Specialist – Seasonal

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🔥 19 minutes ago

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eHealth, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2021-01

Consulting • Healthcare • Logistics

eHealth, Inc. is a technology and services company that connects individuals with healthcare plans and services. The company provides a platform that helps consumers find, compare, and enroll in health insurance plans including Medicare, individual and family health insurance, small business health insurance, and ancillary plans. eHealth also offers advisory services to help guide customers through the complex process of choosing the right plan for their needs.

📋 Description

• Report QA results to the Sales and Quality management teams. • Participate in conference calls with eHealth carrier partners and sales leaders to discuss quality monitoring standards and results. • Participate in calibration calls with sales leadership, offering feedback and guidance on trends within the call center. • Assist in retrieving call recordings at the request of eHealth carrier partners, marketing, and sales teams. • Partner with the sales team to create and update sales process expectations effectively and thoughtfully. • Assist with sales agent coaching and formal and informal re-training via conference calls, meetings, written communications such as memorandums and training presentations. • Maintain knowledge through continued education/training of LevelAI platform.

🎯 Requirements

• Bachelor's Degree, or the equivalent combination of education, professional training, and/or work experience • 3+ years of relevant work experience, preferably in a call center or Medicare industries • Excellent written and verbal communication skills • Knowledge of risk assessment concepts • Analytical thinker with the ability to execute in a fast-paced environment in which priorities may frequently change • Team player, willing to share best practices and assist peers, as necessary. • Experience with NICE inContact, LevelAI or other AI solutions

🏖️ Benefits

• Annual performance bonus • Array of benefits designed to support employees’ personal and professional wellness