Contract Operations Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $30 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Elation Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Software as a Service (SaaS)

Elation Health is a company that provides a clinical-first electronic health record (EHR) platform designed for primary care practices. Their platform, which includes AI-powered features like Note Assist, aims to enhance patient care by streamlining clinical workflows and improving efficiency. Elation Health serves small to medium-sized practices, direct care providers, and enterprises, offering services such as medical billing software, telehealth, and patient engagement tools. With a focus on better patient-provider relationships and exceptional care, Elation Health supports over 32,000 clinicians in advancing their medical practices.

📋 Description

• Own a daily review queue of signed deals awaiting final approval • Confirm order forms are complete and identify the official execution date • Check dates across order forms, Salesforce opportunities, and quotes • Reconcile quotes against order forms line by line • Verify discount approvals, required data, and active customer accounts • Correct routine Salesforce issues and advance deals to Closed Won • Confirm billing and onboarding handoffs were created • Return deals requiring fixes to account executives or customer success managers • Track corrections through completion and re-review deals promptly • Prioritize blocked deals with deal owners during busy periods such as month end • Identify recurring issues and share them to improve training, Salesforce guardrails, and error messages • Resolve open questions with Operations, Deal Desk, Customer Success, Finance, and Salesforce administrators • Escalate exceptions outside the checklist • Track open questions and capture resolutions in procedures or FAQs • Run AI-assisted review tools and validate their results • Log issues and root causes in the ticketing system • Flag unclear procedures and contribute to documentation and training improvements

🎯 Requirements

• Attention to detail and ability to identify document discrepancies • Process discipline and ability to follow checklists exactly • Clear, proactive written communication • Comfort working in Slack with a distributed team • Collaborative and tactful approach to correcting sales and customer success paperwork • Follow-through on open items • Ability to recognize unusual issues and escalate rather than guess • Eagerness to learn and accept feedback • Comfort using AI-assisted tools and verifying their output • No prior Salesforce or revenue operations experience required; training provided • Exposure to Salesforce or another CRM is nice to have • Familiarity with contracts, order forms, invoicing, or billing is nice to have • Prior operations, finance, administrative, or SaaS experience is nice to have • Coursework or interest in business, finance, accounting, or operations is nice to have

🏖️ Benefits

• Equal Opportunity Employer • Diverse and inclusive work environment • Training on company systems and procedures • Hands-on exposure to SaaS revenue operations • Feedback opportunities shaping documentation and training

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