Regional Service Manager

🕒 June 24

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 53%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Electrolux Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1901

🏭 Manufacturing

🛒 Retail

Manufacturing • Retail

Electrolux Group is a Swedish multinational company specializing in the manufacturing and distribution of home appliances. With a strong commitment to sustainability and technological innovation, Electrolux aims to shape living for the better by offering durable and efficient products. The company fosters a multicultural work environment that emphasizes diversity and inclusion, and provides opportunities for career growth across various regions including Europe, North America, Latin America, and Asia. Electrolux is at the forefront of automation and digital transformation, making it an attractive workplace for innovators who value ownership and accountability. Their product line includes appliances that contribute to energy savings and eco-friendly living.

📋 Description

• Lead all service operations within the assigned region, ensuring high‑quality, timely, and efficient service delivery • Manage and develop field service technicians and third‑party service providers to meet performance, quality, and safety standards • Monitor and drive key performance metrics, including productivity, customer satisfaction, cycle time, and warranty cost • Ensure adequate service capacity to meet demand through workforce planning and provider network management • Recruit, onboard, and manage relationships with third‑party service providers, including rate negotiation and performance oversight • Resolve complex customer and service provider issues, ensuring timely and effective resolution • Audit service claims and provider performance to ensure compliance with company policies and standards • Develop and execute regional action plans to improve service quality, reduce costs, and enhance customer experience • Partner with Sales, Training, Routing, and Talent Acquisition teams to support market needs and workforce effectiveness • Oversee scheduling, routing, and daily operations to optimize technician productivity and service coverage • Represent Electrolux at customer, partner, and industry engagements within the region • Lead special projects such as product reworks, service investigations, and process improvements

🎯 Requirements

• Bachelor’s degree in Business, Operations, or related field, or equivalent experience • 7–10 years of experience in appliance service or field service operations • 3+ years of experience in service management or leading field service teams • Experience managing third‑party service providers and contractor networks • Strong understanding of service operations, including scheduling, routing, and performance management • Proven ability to manage KPIs, drive operational improvements, and control costs • Strong communication, relationship management, and problem‑solving skills • Proficiency with Microsoft Office and mobile/service management tools

🏖️ Benefits

• Medical, dental, vision and life insurance • Competitive holiday and vacation time off program • Retirement Savings Plan (401(k)) with relevant company contribution • Discounted products • EAP upon hire • Tuition reimbursement after 12 months of service

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