Customer Growth & Success Director – Cancer Registry

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🔥 39 minutes ago

🏈 Alabama, Alaska, +43 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $135k - $165k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Elekta

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

Elekta is a company specializing in innovative radiation therapy solutions for cancer treatment. With a focus on precision and patient care, Elekta offers a range of products including linear accelerators, brachytherapy systems, and oncology software designed to improve outcomes for patients with various types of cancer. The company is committed to advancing cancer care through technology and collaboration with healthcare providers to ensure optimal treatment delivery and support services.

📋 Description

• Lead customer success across Elekta’s Cancer Registry business area • Define and execute customer success strategy focused on relationships, retention, win-back, expansion, adoption and long-term customer value • Build trusted customer relationships through frequent and proactive engagement • Establish customer health and engagement practices and identify emerging needs, risks and opportunities • Gather and assess customer and customer-facing team feedback and prioritize opportunities • Work directly with customers to understand operational, workflow, product and data challenges, identify root causes and develop practical solutions • Coordinate with internal specialists while maintaining customer communication, momentum and accountability through resolution • Partner with Sales on retention, win-back, upsell, cross-sell and new business opportunities • Apply customer, market and competitive insights to strengthen Elekta’s positioning and create additional customer value • Maintain knowledge of Cancer Registry operations, reporting, accreditation requirements, workflows, METRIQ, Registry Informatics, integrations, market developments and competitors • Translate field insights into actionable input for Product Management, Engineering, Marketing and Sales • Share Cancer Registry expertise through working sessions, webinars, forums, communications and educational content • Represent the Cancer Registry business at NCRA and other relevant industry events • Partner with Marketing on customer advocacy, messaging and customer stories • Track customer success measures including retention, win-back, expansion, customer health, satisfaction, adoption and commercial opportunities • Prioritize action and improve customer outcomes

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience • At least 8 years of relevant experience in Cancer Registry operations, customer success, sales, account management, service, oncology informatics, healthcare IT or a related healthcare data field • Strong knowledge of Cancer Registry operations, workflows, reporting requirements, accreditation and regulatory environments, and the needs of registry professionals and healthcare organizations • Understanding of the Cancer Registry and healthcare data ecosystem, including software platforms, integrations, data exchange, third-party services, market trends and competitive solutions • Experience with cancer registry software; familiarity with METRIQ, Registry Informatics or comparable platforms is strongly preferred • Demonstrated ability to build trusted customer relationships and work through complex operational, product, workflow and data challenges toward practical solutions • Strong analytical and prioritization skills • Ability to communicate customer feedback, emerging risks and changing customer sentiment clearly, objectively and constructively • Strong commercial acumen and ability to connect customer needs, domain expertise and competitive insight with retention, growth and sales opportunities • Proactive, resourceful, and action-oriented approach • Excellent communication, facilitation and presentation skills • Ability to make complex registry, product, workflow and data topics accessible to technical, operational and executive audiences • Resume submitted in English

🏖️ Benefits

• Opportunity to work with a proactive and supportive team • Excellent Medical, Dental and Vision coverage • 401k • Paid Vacation and Holiday • Wellness reimbursement • Tuition reimbursement • Flexible spending account or health savings account • Opportunity to work on cutting edge in medical advancement • Close-knit company culture • Upward mobility

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