Field Service Engineer

🕒 September 22

🐊 Florida, North Carolina – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Element Biosciences

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🧬 Biotechnology

🔬 Science

Biotechnology • Science

Element Biosciences is a company focused on providing high-quality sequencing and cytoprofiling solutions. They offer a range of products including instruments, reagents, kits, and software designed to enhance scientific research. The company's flagship product, the AVITI System, integrates state-of-the-art sequencing and cyto profiling into a single platform, delivering industry-leading accuracy at low costs. Element Biosciences is dedicated to empowering the scientific community with flexible and efficient tools to advance genomic research. They emphasize innovation and pricing accessibility, aiming to enable more scientists to take control of their research projects.

📋 Description

• Provide onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers • Identify root causes and resolve product issues in the field, with support when needed • Demonstrate professionalism, understanding, tact and technical knowledge in customer interactions • Implement and follow spare-parts handling policies, including ordering, usage, returns, physical counts and car stock management • Use service CRM software to accurately document work in a timely manner • Support the growing customer base in the Southeast region • Report to the Senior Manager, Field Service Engineering

🎯 Requirements

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field, or equivalent combination of education and industry experience • Experience with NGS sequencing instruments and sequencing run setup preferred • Ability to troubleshoot complex laboratory equipment involving chemistry, software and hardware • Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems • Experience with multiple full life cycle product launches preferred • Proficiency with data collection and analysis tools such as MATLAB, Python, C++ or Java preferred • Experience with fluorescence microscopy helpful • Excellent verbal and written communication skills, including technical writing abilities • Flexible working hours, including potential customer support during non-regular business hours • Demonstrated account management skills preferred • Frequently moves boxes weighing up to 20 pounds • Domestic travel up to 80%

🏖️ Benefits

• Stock options • Discretionary annual bonus • No cost health insurance plans • 401k with company match • Flexible paid time off

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