Enterprise Production Manager

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eLEND Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

eLEND Solutions is a vendor-neutral FinTech SaaS platform that connects automotive dealers, lenders, and partners to enable real-time, lender-matched funding scenarios at the point of sale. The company provides credit and identity verification, advanced pre-desking and finance/desking tools, and integrations with major CRMs, inventory systems, and websites to streamline connected retailing and improve fundable deals and close rates. eLEND emphasizes data security and compliance (SOC 2 certified) while offering configurable APIs and middleware to unify sales and finance workflows for dealerships and lending partners.

📋 Description

• Serve as the primary operational point of contact for the Enterprise team and right hand to the Enterprise Account Executive • Own and manage the enterprise production pipeline from submission through closing • Maintain pipeline visibility across files, milestones, deadlines, and outstanding actions • Monitor time-sensitive priorities, disclosure requests, approaching Clear to Close loans, locks, and TPO submissions • Anticipate and proactively resolve operational issues and potential delays • Communicate pipeline risks, opportunities, next steps, and recommended solutions • Serve as the first point of contact for inbound client and partner calls and emails • Collaborate with Account Executives, Sales, Processing, Underwriting, Closing, brokers, borrowers, and other operational partners • Determine what to resolve directly, route, or escalate to the Enterprise Account Executive • Monitor pipeline performance, turnaround times, service levels, and productivity • Identify bottlenecks and recommend process and workflow improvements • Mentor and support newer Production Managers and team members • Represent the Enterprise team in cross-functional initiatives and contribute to broader operational strategy

🎯 Requirements

• Proven experience in mortgage sales production, operations, processing, or a related mortgage lending function • Strong understanding of the mortgage loan lifecycle from lock through closing • Demonstrated ability to manage a high-volume, deadline-driven production pipeline • Strong understanding of LOS platforms, disclosure tracking, and TPO submission processes • Ability to operate independently and make sound operational decisions without constant direction • Strong judgment to determine what to resolve, route, or escalate • Proven ability to anticipate problems and proactively develop solutions • Experience mentoring, coaching, or supporting peers and team members • Exceptional organizational skills and attention to detail • Ability to remain calm, focused, and effective in a fast-moving environment • Strong written and verbal communication skills with a warm, professional, and solution-oriented approach • Strong relationship-management skills with borrowers, brokers, Account Executives, and internal partners • Strategic mindset to identify process gaps and recommend improvements • Ability to balance independent work with close partnership with the Enterprise Account Executive • Strong commitment to client service, accountability, and operational excellence • Preferred: previous experience supporting enterprise or high-volume mortgage production teams • Preferred: experience with Account Executives, brokers, wholesale/TPO partners, complex mortgage pipelines, disclosure management, re-disclosure processes, TPO submissions, Loan Origination Systems, and mortgage workflow technology • Preferred: demonstrated success improving pipeline efficiency, turnaround times, or client satisfaction • Preferred: experience mentoring or developing mortgage professionals • Preferred: experience identifying production trends and implementing operational improvements • Preferred: strong understanding of agency, investor, and company mortgage requirements

🏖️ Benefits

• Reasonable accommodations are available upon request with relevant documentation • Hybrid or remote work opportunity • Daily collaboration through Microsoft Teams, email, phone, and virtual meetings