Onboarding Manager

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🔥 44 minutes ago

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Eleve Talent

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🎯 Recruiter

💼 Consulting

Recruitment • Consulting

Eleve Talent is a recruiting and talent-strategy firm that helps early-stage, VC-backed startups align hiring with business strategy through team design, hiring roadmaps, structured interview processes, and execution support. They partner with founders at critical growth moments to define role expectations, design scalable team structures, plan capacity, and run high-signal hiring processes on a predictable monthly retainer (no placement commissions). Clients report faster, more confident hiring decisions, leadership hires that drive momentum, and less founder time spent on hiring tasks.

📋 Description

• Guide new customers through comprehensive onboarding programs designed to drive quick wins and early adoption. • Conduct intensive training sessions with store teams to ensure proper platform usage and change management. • Work closely with sales to expand pilot programs into full team rollouts during the onboarding phase. • Monitor new customer progress and proactively address barriers to adoption and team engagement. • Develop deep expertise in retail workflows to provide strategic guidance on best practices and implementation strategies. • Create and refine onboarding materials, training resources, and success frameworks tailored to retail environments. • Collaborate with product and marketing teams to ensure new customer feedback shapes platform development. • Manage smooth transitions to Account Managers once customers reach adoption milestones. • Help share reporting on customer progress and success metrics throughout the onboarding journey.

🎯 Requirements

• Experience in retail operations, store management, or similar customer-facing retail roles. • Experience with SaaS platforms or customer success is a huge plus, but not required. • Understanding of retail team dynamics, training needs, and change management challenges. • Comfortable working at a 100% remote company. • You're excited about the challenges that comes with working for a small start-up company. (We all wear a lot of hats here!) • Never afraid to question the status quo, you take actions to solve a problem first, and only stop to ask questions or for feedback later. • You enjoy working in a fast-paced and ever-changing environment with the ability to self-manage and prioritize tasks. • You're eager to learn and grow beyond this role by having an "all hands on deck" attitude. • Strong communication and training skills with ability to work effectively with diverse retail teams.

🏖️ Benefits

• 100% remote work. Access to coworking space upon request. • Health Care Plan (Medical, Dental, Vision) • Unlimited Paid Time Off (Vacation, Sick, & Public Holidays)