Solutions Engineer

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Eleven Eleven

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Eleven Eleven is a global talent partner and recruitment agency specializing in placing senior and executive-level talent for high-performing games and deep technology companies, including roles across programming, art, design, marketing, and production. They provide tailored hiring solutions — exclusive retained searches, fractional/contract talent, and a startup-focused Launch Pad — using extensive industry networks and AI-assisted sourcing to deliver fast shortlists and scale teams for gaming studios, immersive tech, AI, ML, cybersecurity, and related sectors. Trusted by major studios, they operate internationally and emphasize humanized, efficient hiring for Games, Deep Tech and AI organizations.

📋 Description

• act as the primary technical advisor to LSPs throughout customer deployments • provide remote implementation guidance and technical oversight • assist LSPs with complex implementations and technical escalations, validating routing, VLANs, wireless controller configuration, authentication, firewall and connectivity requirements • serve as the technical lead for several concurrent engagements with current and prospective enterprise customers • establish credibility with the customer’s IT/network team on assigned accounts, becoming the trusted technical counterpart for all deployment-related topics • develop and document reusable implementation playbooks, standards, and validation procedures • standardize deployment methodologies across LSPs • identify recurring issues and drive automation opportunities • contribute to deployment forecasting and capacity planning • create and maintain technical documentation and best practices • build trusted relationships with LSP engineering teams • deliver technical workshops, onboarding and certification • mentor partner engineers on Stella deployment methodologies • measure partner capability and recommend continuous improvements • provide structured implementation feedback to Product and Engineering • assist Implementation and Customer Success teams with technical planning and customer escalations • evaluate new deployment tools and technologies

🎯 Requirements

• 5+ years of enterprise networking, implementation or technical consulting experience • Experience supporting managed service providers, customer service providers, or systems integrators • Strong knowledge of Ethernet, TCP/IP, VLANs, routing, switching, Wi-Fi, RADIUS, 802.1X and firewall technologies • Experience with Cisco, Aruba, Ruckus, Juniper, Fortinet, Meraki, or equivalent platforms • Excellent troubleshooting, documentation, presentation, and customer communication skills • Ability to manage multiple concurrent implementation activities and partner engagements • candidate must be based in the United States and comfortable working remote • have flexibility with schedule to accommodate meetings of customers in EMEA and other time zones across the US and globe • ability to travel internationally • either have a current active passport or be able to get one within the first 2 months of employment • ability to drive to the client’s site if needed • hospitality, managed services, or telecommunications experience preferred • experience developing technical standards, playbooks, and partner certification programs preferred • SD-WAN, cloud-managed networking, and network automation preferred • AI-assisted deployment, operational tooling, and process automation preferred • experience enabling technical partners at scale preferred • located in the Eastern time zone preferred

🏖️ Benefits

• medical, dental, and vision coverage • 401(k) plan • attractive paid time off policy with no fixed number of vacation days — take what you need, when you need it • balanced Time Off (BTO) does not accrue and is not paid out upon separation • 11 paid holidays • company-wide end-of-year holiday break for all employees