Account Manager – Mid-Market

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Own the full commercial relationship and customer success across a book of 50 to 100 mid-market accounts • Ensure customers receive value, expand into new products, and renew with conviction • Build systems, playbooks, and account-management motions across a diverse book of business • Advise customers on agent design, voice customization, conversation flows, and integrations • Use product data and logs to identify friction and proactively address customer issues • Connect technical product success with commercial growth • Own net revenue retention across the managed book of business • Drive cross-sell across ElevenLabs' product suite • Lead renewals end to end • Manage accounts at companies with 250 to 2,000 employees

🎯 Requirements

• 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products • Proven track record of owning revenue outcomes end to end, including quota, renewals, and expansion • Commercial approach to account management, including segmentation by expansion potential and building business cases for economic buyers • Ability to hold technical conversations with developers or engineering teams • Familiarity with AI concepts, API integrations, and SDKs • Ability to use product data to identify health signals, expansion opportunities, and churn risk • Ability to tailor messaging to founders, technical leads, and procurement teams • Ability to operate in ET, CT, MT, or PT timezones • Experience in voice AI, audio AI, or conversational AI preferred • Experience selling or expanding into multiple products within a platform preferred

🏖️ Benefits

• Annual discretionary professional development stipend • Annual discretionary stipend to meet up with colleagues • Annual team offsite • Monthly co-working stipend for employees not near a main hub • Option to work out of offices in New York City or San Francisco

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