Customer Integration Analyst

Job not on LinkedIn

🔥 15 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $30 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ELYON International

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ELYON International is a company specializing in IT modernization solutions for both commercial businesses and government agencies. With over 26 years in business and a team of 180 consultants operating across 22 states, ELYON offers a wide range of services including infrastructure, application, data, and security modernization. The company emphasizes an outcomes-based approach to revamp IT ecosystems, ensuring organizations keep up with technological advancements. ELYON also provides cybersecurity and risk management, cloud services, IT workforce solutions, and identity and access management to enhance operational efficiency and security. Their solutions are designed to enhance both business competitiveness and governmental responsiveness in the rapidly evolving digital landscape.

📋 Description

• Manage technology implementation efforts across an assigned territory • Act as liaison between internal teams, external technology partners, and clients • Verify implementation feasibility after Salesforce finalizes a sale and confirms the technology partner • Lead end-to-end coordination of integration processes • Assemble and manage product details, client information, rate structures, and other implementation components • Deliver complete implementation packages to technology partners for site development • Engage the compliance team upon site readiness • Act as primary technology contact and coordinator for implementation projects • Provide responsive support on all cases within 1 business day and respond to emails within 1 business day • Provide redirects and soft handoffs for emails received on behalf of another person or team within 24 hours • Complete and provide status updates on required reporting within requested timeframes • Review reports daily to manage projects, identify new projects and tasks, and prevent delays • Complete reporting updates within one business day unless otherwise specified • Manage Salesforce project steps to route work timely to internal partners • Review ETS OE Requests and case setup documents in Salesforce • Maintain intake SLA for case implementations within 2 business days of being marked “Ready for ETS” • Report missing or incorrect case setup items to the SSAM in Salesforce • Maintain and update the “Enrollment Platform Ready Date” field • Document technology case specifics in Salesforce Chatter and/or notes • Create and send IPs on new and change projects within the stated SLA • Build and communicate product specifications to platform vendors • Upload IPs and supporting information to Salesforce project Files and the Case Folder in SDF • Peer review IPs and send National Account IPs to NAM for peer review • Provide case build review materials to QA and Actuary teams • Conduct initial reviews of QA materials and Salesforce fields before QA submission • Ensure AB Certified products and required fields are correctly identified • Resolve QA issues and obtain Compliance and Actuary approvals where applicable • Set up SFTP routines and troubleshoot setup and initial-file issues • Hand off test files to assigned IPAs and document the handoff in Salesforce • Update file status and received dates under Product ETS Details • Help ensure IPAs receive production files after test files • Act as an internal consultant regarding electronic enrollment issues outside active projects • Collaborate with other teams to resolve implementation-build, case-setup, and EE Nav problems • Follow the 3-step escalation procedure and involve management by the third attempt or when projects drag on for months • Identify TIC process gaps and recommend customer-experience improvements • Collaborate cross-functionally on case-level enrollment strategy issues and corporate initiatives • Manage technology partner information and documentation • Maintain comprehensive TIC system and process documentation in OneNote • Contribute to the TIC OneNote project • Build partnerships with AB sales representatives and provide customer updates, broker feedback, and sales-related action items

🎯 Requirements

• Bachelor's in a related field or equivalent work experience • Superior Communication Skills • Ability to adapt to daily changes • Fluent in Microsoft applications • Extensive knowledge of the company file specs • Ability to manage Salesforce steps for projects • Ability to review ETS OE Requests in Salesforce • Ability to create and send IPs on new and change projects where applicable • Ability to conduct peer reviews of IPs • Ability to review build and collect QA items • Ability to resolve QA issues and obtain QA approval from Compliance and Actuary where applicable • Ability to set up and troubleshoot SFTP file routines • Ability to follow the 3-step escalation procedure • Ability to collaborate with cross-functional departments and technology partners

🏖️ Benefits

• Paid sick leave • Medical/Dental (optional) • 401 (k) Retirement Plan (optional) • Employer Paid Life Insurance • Employer Paid Short Term Disability • Optional Life Insurance