Customer Account Manager

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Embraer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 Post-IPO Debt on 2022-11

Manufacturing • Logistics • Consulting

Embraer is a leading aerospace company with divisions in commercial aviation, executive jets, and defense & security services. It focuses on innovation, offering a range of aviation solutions including agricultural aviation and advanced equipment through its Embraer-X division. Celebrating over 55 years of history, Embraer is committed to growth and sustainability, embedding Environmental, Social, and Governance (ESG) principles into its operations. The company maintains a strong relationship with investors and stakeholders and has a global presence with specialized products and services.

📋 Description

• Obtain and maintain long-term key customers in Executive business areas • Manage all aspects of the aftermarket relationship with customers • Assess customer needs, expectations, and issues to develop appropriate plans and services • Act as liaison between customers and Embraer to promote company solutions and achieve mutual satisfaction • Manage, coordinate, implement, monitor, and control customer account management activities, processes, programs, and results • Provide client/operator technical and commercial support for company products and services • Research and develop ways to optimize, rationalize, and modernize area activities, programs, systems, and technologies • Serve as communication link between key customers and internal teams • Align customer needs with internal processes and focal points • Resolve customer issues and complaints to maintain trust • Identify customer needs and convert them into sales opportunities • Prepare and manage target program • Participate in department budget preparation and control area/program budgets • Ensure employment law, work security/safety rules, company policies, and procedures compliance • Ensure high-quality services and ISO requirements • Manage productivity and organizational results • Manage the work environment to maintain employee motivation and productivity • Perform other duties as assigned

🎯 Requirements

• BA in Engineering, specifically aeronautical, mechanical, or electrical engineering • Minimum 10 years of experience managing client/operator technical and commercial support activities related to company aircraft and services • Proven experience as a key account manager • Experience in sales and providing solutions based on customer needs • Organized and detail-oriented • Strong communication and interpersonal skills with ability to build relationships across organizational levels • Excellent organizational skills • Problem-solving and negotiation ability • Ability to work safely and professionally while adhering to OSHA, EPA, state, and federal regulations • Commitment to company values and compliance with department norms, policies, directives, and procedures • Ability to incorporate Lean and P3E processes and concepts into daily activities • Commitment to continuous process and procedure improvement • Ability to protect confidential and proprietary documents and information • Ability to satisfy work schedule requirements

🏖️ Benefits

• Equal Opportunity Employer • Commitment to company values and compliance with department norms, policies, directives, and procedures • Incorporates Lean and P3E processes and concepts into daily activities • Continuous improvement to processes and procedures • Protection of confidential and proprietary documents and information • Satisfies work schedule requirements