Claims Learning Consultant

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EMC Insurance Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

🛡️ Insurance

Insurance

EMC Insurance Companies is a mutual insurance firm providing specialized business insurance solutions. They focus on commercial property insurance, liability insurance, workers' compensation, and business owners' policies. With a strong emphasis on personalized service, EMC collaborates closely with local agents to deliver comprehensive and tailored coverage. EMC is committed to understanding the unique challenges faced by its policyholders, offering risk management and loss control resources to help businesses safeguard their assets. Known for their dedicated partnerships and exceptional customer service, EMC ensures that businesses are prepared for the unexpected with their superior insurance solutions.

📋 Description

• Design and develop instructor-led, virtual, and self-paced training programs for Claims team members • Create learning materials, including facilitator guides, job aids, learner resources, and supporting documentation • Support training initiatives related to business processes, system implementations such as Guidewire, and operational needs • Apply adult learning principles to drive engagement, knowledge retention, and on-the-job performance • Maintain and update training content for accuracy, regulatory compliance, and alignment with current processes and systems • Facilitate training sessions for Claims employees and leaders across multiple business lines • Provide coaching, feedback, and ongoing learning support • Partner with Claims leaders and subject matter experts to identify skill gaps and training needs • Collaborate on cross-functional initiatives involving system training, process improvements, compliance, and customer experience • Manage training activities within Workday Learning, including assignments, enrollments, scheduling, and learner communications • Serve as a resource for training-related questions and learning program support • Analyze learner feedback, participation data, and training outcomes to improve content, delivery methods, and program effectiveness

🎯 Requirements

• Bachelor’s degree, preferably in insurance, business, or related field, or equivalent relevant experience • Five years of experience in Claims operations or training, claim handling, or related experience • Experience with claims systems such as Guidewire • Prior experience in instructional design and facilitation preferred • Excellent knowledge of commercial Claims processes • Thorough knowledge of property and casualty insurance and terminology • Strong knowledge of technology, including Microsoft 365 • Strong cross-functional communication and stakeholder management skills • Strong documentation, organization, and training design abilities • Ability to leverage automation or AI-enabled tools to improve efficiency preferred • Ability to understand and explain issues from both technical and business functional perspectives • Ability to work in a fast-paced, iterative cycle with multiple projects under scheduled deadlines • Ability to adapt to new technologies and changing priorities

🏖️ Benefits

• Outstanding benefits with life, medical, dental, vision and prescription drug coverage • Competitive paid time off plan • Full day of volunteer time off annually • 401(k) plan match • Pension plan • OneEMC bonus plan • Recognition and anniversary awards • Professional development and growth opportunities • Tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Opportunities for alternative work arrangements • Flexibility to dress for your day