Property Claims Assistant Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100.1k - $152.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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EMC Insurance Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

🛡️ Insurance

Insurance

EMC Insurance Companies is a mutual insurance firm providing specialized business insurance solutions. They focus on commercial property insurance, liability insurance, workers' compensation, and business owners' policies. With a strong emphasis on personalized service, EMC collaborates closely with local agents to deliver comprehensive and tailored coverage. EMC is committed to understanding the unique challenges faced by its policyholders, offering risk management and loss control resources to help businesses safeguard their assets. Known for their dedicated partnerships and exceptional customer service, EMC ensures that businesses are prepared for the unexpected with their superior insurance solutions.

📋 Description

• Provide direct managerial oversight to the property claims team, including cyber claims • Review assigned claims files, analyze necessary facts, and gather missing information from appropriate parties • Assign claims to handlers based on skills and experience • Guide the team through complex coverage, compensability, liability, claim value, and resolution strategy questions • Assign or assist in selecting counsel and monitor litigated matters • Ensure timely and adequate reserves in compliance with company guidelines and methodology • Ensure adjusters handle claims according to company best practices and claims philosophy • Identify files for claims committee, Large Loss, Coverage Counsel, or Subrogation assignment • Authorize claim payments within authority and control claim, loss, and adjustment expenses • Monitor business decisions for authority-level, good-faith handling, and regulatory compliance • Establish performance goals, conduct performance reviews, and provide coaching • Interview, hire, and recommend salary adjustments for team members • Resolve disciplinary issues and review action plans and progress • Develop team expertise and support succession planning and development plans • Support diversity, equity, and inclusion initiatives • Foster an innovative culture and guide potential changes • Develop customer relations for property claims and monitor customer service metrics • Develop and market the claim brand and culture among EMC teams and industry prospects

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience • Eight years of experience in property claims adjusting or related experience, including experience with large and complex claims • Attainment of all applicable state licenses as required • Prior leadership experience • Insurance designations, such as INS, AIC, and CPCU preferred • Excellent understanding and application of property loss claims techniques and current knowledge of property estimation practices and property claims techniques • Advanced knowledge of insurance terms and coverages in commercial lines • Strong leadership qualities with ability to motivate staff • Excellent knowledge of computers and claims systems • Excellent organizational, written, and verbal communication skills • Ability to gather and analyze data points to appropriately triage claims handling • Advanced investigative and problem-solving abilities • Occasional travel required • Valid driver’s license with an acceptable motor vehicle report per company standards required if driving

🏖️ Benefits

• Comprehensive rewards package; benefits information provided at www.emcins.com/careers • Tobacco-free workplaces and company vehicles