
11 - 50 employees
🏥 Healthcare
⚕️ Healthcare Insurance
Healthcare • Healthcare Insurance
Empassion Health is a company that specializes in providing supportive care to patients and families living with serious illnesses. Their mission is to improve outcomes and experiences for these individuals by alleviating symptom burdens and reducing stress. The company collaborates with existing care teams to offer an additional layer of care, delivered by specially trained providers directly in the patients' homes, and is available 24/7. Empassion focuses on elevating patient and caregiver experiences by ensuring care is compassionate, comprehensive, and culturally sensitive. With a network covering 45 states by 2024, Empassion continues to expand its reach, ensuring accessible quality care across the United States.
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11 - 50 employees
🏥 Healthcare
⚕️ Healthcare Insurance
Healthcare • Healthcare Insurance
Empassion Health is a company that specializes in providing supportive care to patients and families living with serious illnesses. Their mission is to improve outcomes and experiences for these individuals by alleviating symptom burdens and reducing stress. The company collaborates with existing care teams to offer an additional layer of care, delivered by specially trained providers directly in the patients' homes, and is available 24/7. Empassion focuses on elevating patient and caregiver experiences by ensuring care is compassionate, comprehensive, and culturally sensitive. With a network covering 45 states by 2024, Empassion continues to expand its reach, ensuring accessible quality care across the United States.
• Educate patients by phone about palliative care • Schedule patients for palliative appointments • Interface directly with patients, providers, and families • Work with clinical files to close out palliative visits and enter notes into systems • Spend part of the day on phones and part on administrative work • Help patients understand the value of palliative care • Connect patients in need of the program with palliative care providers • Answer patient questions about palliative care and the program • Confirm patient encounters are documented and patient needs are triaged • Follow up with patients to ensure they receive high-quality care from Empassion’s provider network • Review and close completed cases daily • Balance time between clinical triage and patient calls
• Minimum 3+ years as an LPN • Minimum 3+ years of reading and updating clinical notes • Minimum 1+ years of relevant work experience in a customer service call center • Able to receive calls from patients, caregivers, and providers • Strong communication and written skills • Detail oriented • Comfortable working with technology and in a dynamic startup environment • Secure Wi-Fi connectivity • Spanish-speaking a plus but not required
• In-depth training and resources • Fully remote work arrangement • Asynchronous work and communication • Regular Zoom and Slack communication
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