Bilingual Financial Customer Service Representative

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $37.8k - $52k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Answer incoming telephone inquiries regarding retirement plans from participants, employers and third-party plan specialists • Provide customer service for customers’ retirement savings accounts in a call center • Educate and empower customers without cold calls or sales • Communicate critical plan updates and changes • Process contribution changes, loans and withdrawals • Process general account changes at the customer’s direction • Collaborate with associates, teams and clients • Participate in paid associate training and continuous coaching

🎯 Requirements

• Associates degree or higher and at least one year of customer service experience, or two or more years of customer service experience • Fluency in both English and Spanish • Availability to work a 40-hour work week outside traditional business hours, Monday through Friday, with an occasional Saturday • Capability to work overtime as required based on business need • Reliable high-speed internet with a wired connection • Minimum internet service level of 50 Mbps download and 10 Mbps upload • Ability to connect the computer directly to a modem or router using an Ethernet cable • A quiet home workspace for training and work without interruption • Applicants must be authorized to work for any employer in the U.S.; no employment visa sponsorship available, including CPT/OPT • Financial services or call center experience is a plus • Attention to detail and ability to learn and apply financial industry policies, processes and procedures

🏖️ Benefits

• Paid associate training program and continuous coaching • Medical, dental, vision and life insurance • 401(k) plan with company matching contributions up to 6% • Financial advisory services • Potential company discretionary retirement contribution • Broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment with option to wear jeans • Paid time off program • Ten paid company holidays and three floating holidays annually • Paid volunteer time — 16 hours per calendar year • Paid parental leave • Paid short- and long-term disability • Family and Medical Leave (FMLA) • Business Resource Groups open to all • Necessary computer equipment, headset and training materials provided