Lead Associate – Wealth Management, Premier Brokerage

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65.6k - $92.7k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Handle and respond to complex escalated calls, research situations, resolve issues timely with Supervisory Managers, and coach associates • Coordinate and submit research requests and follow up to ensure complete resolution • Partner with Supervisory Managers to resolve exceptions • Coach associates on cross-selling, wealth management, and tax-exempt strategies • Coordinate distribution and resolution of service requests • Provide managers input regarding call quality, identified issues, and recommended training • Identify trends from quality concerns, escalations, exceptions, and daily call statistics; recommend solutions • Monitor calls to ensure service excellence • Complete all necessary elements of Best Interest Profile Supervisory reviews • Support resource development for job aids, new-hire training, new-product training, and metrics • Develop training materials such as job aids and training manuals with management and the EPW training team • Complete fraud verification for distributions over policy-specified amounts • Address participant-account questions in accordance with FINRA/SEC guidelines, including researching alleged commitments outside guidelines • Respond to managerial feedback and attend meetings and training sessions • Coach, mentor, and cross-train employees • Make outbound calls as required by business needs • Handle client escalated issues and support associates and managers with complex solutions • Serve as a Principal on staff

🎯 Requirements

• Bachelors Degree or equivalent experience in financial services • FINRA Series 7, 24, 63, and 65 registrations required within corporate-established timelines (fully licensed strongly preferred) • FINRA fingerprinting required • Experience in brokerage trading and trade approval • Five Years of Wealth management experience • Demonstrated ability in effectively handling client escalated issues • Dependable with good judgment • Deep knowledge wealth management and tax exempt sales strategies • Ability to coach, train and develop job related resources • Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable, including CPT/OPT • Must be available to work during the hours of 7am-7pm • Reliable high-speed internet with a wired connection and a suitable home workspace

🏖️ Benefits

• Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. • Non-sales positions have the opportunity to participate in a bonus program • Other necessary computer equipment will be provided • Flexible work environment • Fluid career paths and internal mobility • Reliable high-speed internet with a wired connection and a suitable home workspace required for remote work