
10,000+ employees
💸 Finance
💳 Fintech
👥 B2C
Finance • Fintech • B2C
Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.
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10,000+ employees
💸 Finance
💳 Fintech
👥 B2C
Finance • Fintech • B2C
Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.
• Serve as the lead advisor within a dedicated client team, collaborating with a Wealth Advisor and Client Experience Specialist • Build lasting relationships with a dedicated book of high net worth Empower clients • Provide a first-in-class client experience covering client onboarding, financial planning, and investor education • Manage client relationships through phone, email, and virtual meetings, both proactively and reactively • Retain assets under management and garner additional assets through communication, education, and responsiveness • Act as liaison between clients and internal Empower Personal Wealth groups and departments • Explain the Personal Strategy investment strategy and recommend, implement, and review strategies aligned with clients’ risk tolerance and financial objectives • Engage clients in portfolio, market, and economic discussions • Provide holistic financial planning covering retirement planning, income optimization, tax-advantaged savings strategies, and education planning • Collaborate with Financial Planning Specialists on complex issues and comprehensive financial plans • Coordinate with advisory team members and EPW stakeholders on client-related requests • Delegate, coach, train, and develop colleagues and resources • Travel to meet clients face-to-face and build strong relationships
• 10+ years of related work experience in financial services and client experience • Previous direct client contact with a knowledgeable, professional demeanor • Advanced knowledge of wealth management strategies, financial planning, tax and income optimization, and estate planning • Excellent verbal and written communication skills and strong interpersonal skills • Detail oriented and able to manage many time-sensitive tasks simultaneously • Pro-active self-starter with situational awareness and contextual thinking • Strong organizational and presentation skills • Exceptional client consultation skills and ability to establish trust and build long-term relationships • Ability to navigate multiple client needs, deliver on multi-product goals, and analyze and present investment portfolios • Proficiency in or ability to quickly learn Microsoft Word, Excel, Outlook, PowerPoint, Salesforce, NetX360, and proprietary and recordkeeping systems • Demonstrated success with high-net-worth clients, complicated planning, NPS, and client retention • Bachelor’s degree in business or related discipline or equivalent experience • FINRA Series 65 required • FINRA fingerprinting required • CFP strongly preferred • Must reside within the Miami or Tampa, Florida territory • Reliable high-speed internet with a wired connection and a suitable home workspace
• Competitive bonus opportunity in addition to the base salary • Flexible work environment • Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play • Reliable high-speed internet and necessary computer equipment provided
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